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UCC Service Manager

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced IT Service Governance professional to act as a central interface between IT service management, internal business partners, and external service providers. This role focuses on ensuring IT services are aligned with strategic objectives, governed through robust frameworks, compliant with ISO standards, and consistently delivered across the full service lifecycle, from design and build through to operations.

Job Responsibility:

  • Establish and maintain effective service governance structures, risk management practices, and compliance mechanisms aligned with ISO standards
  • develop, implement, and sustain a service governance framework covering the entire service lifecycle
  • define and enable clear decision-making structures, accountability, and transparency across IT services
  • partner with Management Systems Architects to define, implement, and govern policies and processes
  • work closely with Risk and Compliance specialists to ensure proactive risk management
  • monitor and enforce compliance with internal policies and ISO requirements
  • conduct regular service audits, identify gaps, and drive improvement actions
  • engage with stakeholders, including customers, to understand expectations and service requirements
  • facilitate effective communication between service delivery teams and stakeholders
  • collaborate with supplier management to define service scope, SLAs, KPIs, and performance monitoring for internal and external IT, infrastructure, and network suppliers
  • initiate corrective actions to address service performance gaps and enhance service quality
  • support audit readiness through documentation, adherence to processes, and compliance checks
  • drive continuous improvement initiatives within service governance

Requirements:

  • Strong knowledge of service delivery management and ITIL practices
  • skilled in managing relationships with internal and external stakeholders across globally distributed environments
  • confident in applying governance, risk, and compliance principles within complex IT landscapes
  • clear and inclusive communicator with strong interpersonal skills
  • detail-oriented, analytical, and focused on identifying practical, best-fit solutions
  • educated to degree level, ideally in IT or telecommunications
  • significant experience in IT services, preferably within a telecommunications context
  • experience working with financial governance and service performance management
  • approaches work with reliability, rigour, and a strong sense of accountability
What we offer:
  • Exposure to complex, global IT service environments within a leading telecommunications organisation
  • opportunities to collaborate with diverse, international stakeholders and partners
  • a role with real impact on service quality, compliance, and continuous improvement
  • professional growth through working with recognised governance and ISO frameworks

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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