UCC Service Manager Job at Vodafone (Giza)

Job Description

We are seeking an experienced IT Service Governance professional to act as a central interface between IT service management, internal business partners, and external service providers. This role focuses on ensuring IT services are aligned with strategic objectives, governed through robust frameworks, compliant with ISO standards, and consistently delivered across the full service lifecycle, from design and build through to operations.

Job Responsibility

Establish and maintain effective service governance structures, risk management practices, and compliance mechanisms aligned with ISO standards
develop, implement, and sustain a service governance framework covering the entire service lifecycle
define and enable clear decision-making structures, accountability, and transparency across IT services
partner with Management Systems Architects to define, implement, and govern policies and processes
work closely with Risk and Compliance specialists to ensure proactive risk management
monitor and enforce compliance with internal policies and ISO requirements
conduct regular service audits, identify gaps, and drive improvement actions
engage with stakeholders, including customers, to understand expectations and service requirements
facilitate effective communication between service delivery teams and stakeholders
collaborate with supplier management to define service scope, SLAs, KPIs, and performance monitoring for internal and external IT, infrastructure, and network suppliers
initiate corrective actions to address service performance gaps and enhance service quality
support audit readiness through documentation, adherence to processes, and compliance checks
drive continuous improvement initiatives within service governance

Requirements

Strong knowledge of service delivery management and ITIL practices
skilled in managing relationships with internal and external stakeholders across globally distributed environments
confident in applying governance, risk, and compliance principles within complex IT landscapes
clear and inclusive communicator with strong interpersonal skills
detail-oriented, analytical, and focused on identifying practical, best-fit solutions
educated to degree level, ideally in IT or telecommunications
significant experience in IT services, preferably within a telecommunications context
experience working with financial governance and service performance management
approaches work with reliability, rigour, and a strong sense of accountability

What we offer

Exposure to complex, global IT service environments within a leading telecommunications organisation
opportunities to collaborate with diverse, international stakeholders and partners
a role with real impact on service quality, compliance, and continuous improvement
professional growth through working with recognised governance and ISO frameworks

Vodafone - All Job Offers

Select Country

UCC Service Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

UCC Service Manager

Business Development Manager – UCC

Payoff And Special Loans Manager

Real Estate Paralegal

SBA Sr. Closing Officer

Analyst

Rn Supervisor Urgent Care Services

Real Estate Paralegal

Commercial Loan Servicer

Our AI answers in your language