UCAN Associate Director, Customer Service Job at Baxter (Deerfield)

Associate Director, Customer Service

Lead and manage a diverse team across the UCAN region, disciplines and business ...

Location

United States , Deerfield

Salary:

128000.00 - 176000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree
5-7 years of customer service leadership experience, preferably in the life science, medical or healthcare industry
Proven ability to thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results
Excellent business and financial (i.e., budget and P&L) acumen
Proficient in customer relationship management software (e.g., Sales Force), contact center software (e.g., Genesys, Five9, Avaya), and ERP software (e.g., JDE, SAP)
Proven track record of improving customer satisfaction and employee engagement
Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
Excellent communication and interpersonal skills
Experience with Lean processing methodology, Six Sigma, or other process improvement frameworks.
Ability to work in a fast-paced environment and handle multiple priorities

Job Responsibility

Lead and manage a diverse team across the UCAN region, disciplines and business segments.
Thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results.
Conduct regular performance reviews and provide constructive feedback
Identify, develop, and deploy 1-3 year strategies to achieve business objectives
Analyze customer and employee feedback and metrics to identify areas for improvement and develop corrective action plans.
Collaborate with senior leadership and cross-functional stakeholders to align customer service goals and overall business strategy
Identify opportunities to improve metrics (e.g., adherence, service levels, self-service utilization, productivity)
Develop and manage the department's budget(s), track and monitor expenses
Communicate effectively with team members, internal and external stakeholders, to resolve customer issues and optimize cost
Provide regular reports and updates to Sr. Leadership on customer service performance and trends

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Bar Manager

Responsible for bar/lounge daily shift operations and supervision of staff. Posi...

Location

India , Kolkata

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

Job Responsibility

Implements agreed upon beverage policy and procedures throughout the property
Manages in compliance with all local, state and Federal beverage and liquor laws
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Monitors adherence to all liquor control policies and procedures
Attends pre- and post-convention meetings as needed to understand group needs
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
Manages to achieve or exceed budgeted goals
Ensures compliance with all Bar/Lounge policies, standards and procedures
Maintains food handling and sanitation standards

Fulltime

Major Account Manager, Service Providers

In the Telecom & IT Solutions Sales Division, you will be responsible for sales ...

Location

Japan , Tokyo

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of solution sales experience in the IT industry
Sales experience or industry knowledge targeting telecom operators, MSS providers, global IT solution companies, or the manufacturing industry
Experience in the cybersecurity or networking industries
Strong communication skills with the ability to provide appropriate information and deliver effective proposals to customers
Ability to build strong relationships and partnerships with director-level and executive-level clients
Excellent self-management skills
A strong team player capable of collaborating effectively with both internal and external stakeholders
English proficiency (Reading and Writing level)

Job Responsibility

Provide new proposals, framework development support, and sales support for System Integration (SI) sales regarding the MSSP business of telecom operators and global IT solution companies
Propose security enhancements and provide implementation support for the internal IT systems and communication infrastructure of telecom operators and global IT solution companies
Propose our proprietary professional services as needed to maximize value for the customer
Collaborate with other internal departments, such as product sales and marketing teams, to increase brand awareness and generate new business opportunities within your assigned market

Fulltime

MDR Analyst, Unit 42

We are seeking a driven problem solver to join our Unit 42 MDR team. Our team is...

Location

Australia , North Sydney

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years of experience in a multi tiered SOC/IR is a must
Experienced with Technologies such as EDR, SIEM, SOAR, FW
A well established familiarity with attack trends and vectors
Excellent written and oral communication skills in English
Some degree of Malware Analysis or equivalent military experience - An advantage
CEH / CompTIA CYSA+ certifications - An advantage
Hands-on experience with Cortex XSOAR or Cortex XDR - An advantage

Job Responsibility

Join a new emerging team who is going to be part of Palo Alto’s Unit 42, Working closely with global customers providing the best security in the market
Own an incident lifecycle from outbreak to full remediation
Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base
Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats
This position requires flexibility to work primarily during morning and afternoon hours however, occasional night shifts may be required depending on business demands

Bar Supervisor

Inspect grooming and attire of staff, and rectify any deficiencies. Communicate ...

Location

Australia , Gold Coast

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 2 years of supervisory experience

Job Responsibility

Inspect grooming and attire of staff, and rectify any deficiencies
Communicate with guests, other employees, and/or departments to ensure guest needs are met
Ensure staff is working together as a team
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Complete scheduled inventories of supplies, food, and liquor
Check stock and requisition necessary supplies
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
Communicate last call at designated closing time
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Parttime

Grad Pharmacist

You’ve invested a lot of time and energy in your education. Now you want the cha...

Location

United States , Cincinnati

Salary:

19.75 - 42.00 USD / Hour

CVS Health

Expiration Date

September 30, 2026

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Contract Negotiator

Manages the contracting process for sales transactions by working with customers...

Location

India , Bengaluru

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First level university degree required
Typically 0-2 years of customer facing contracts, negotiation, or equivalent experience
Developing basic knowledge of key laws, policies, processes, and practices applicable to closing non-standard contracts
Basic understanding of technology products, service offerings, and capabilities
Knowledge of key business and contractual risks
Basic negotiation skills
Capable of presenting or escalating issues effectively to local legal/contracts management

Job Responsibility

Assists with routine contracts requests by using standard company templates and approved alternative clause responses under the supervision of a senior team member or manager
Follows basic planning process for prioritizing routine deal support in working with sales and business leaders
Works to understand and align activities with overall priorities of the company's legal function
Builds initial relationships with the company's legal colleagues, business owners, sales personnel, support functions, as well as with customers to facilitate effective escalations and efficient deal closures

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Program Manager - Automation

Program Managers are responsible for all facets of a given program, including th...

Location

Canada , Windsor

Salary:

80000.00 - 130000.00 USD / Year

Select Tool Inc

Expiration Date

Until further notice

Requirements

Valid Ontario Driver's license and Canadian Passport
Occasional travel required at customer facilities
Previous design and/or build experience related to Automation, Secondary Equipment, Special Machines, Robotics, Vision Systems, and Controls
Knowledge of automotive industry at the OEM and Tier 1 levels
Manufacturing plant processes such as Component Assembly, Fastener/Clip Driving, Sonic Welding, Adhesive Apply & Bonding, Testing & Validation, etc.
Previous experience in a project management role and asset
Team-player, performance-driven
Strong organizational skills, flexible, and highly autonomous
Excellent written and verbal communication skills
Proficient with Microsoft Office, Project, and Excel

Job Responsibility

Develop scope of work documentation to kick off new projects
Develop timelines and project budgets
Participate in customer design reviews and obtain design approvals
Follow project progress in all departments and provide customer updates
Assure timing, quality, and cost goals are consistently met
Participate in internal equipment validation processes and customer equipment buy-off events
Obtain equipment approvals and customer buy-off
Coordinate shipping, installation, commissioning, and acceptance at customer facilities
Provide quotations for scope of work changes or customer driven engineering changes
Promote Select Tool and strengthen customer relations at all times

What we offer

Extended health care
Dental care
Vision care

Fulltime

Select Country

UCAN Associate Director, Customer Service

Job Description

Job Responsibility

Requirements

What we offer

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