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The UC & Network Specialist role is crucial for deploying, maintaining and enhancing network infrastructure on customer critical unified communications (UC) platforms. This role involves provisioning and supporting UC services across the customer estate as well as driving continuous improvement of processes.
Job Responsibility:
Provisioning a range of UC endpoints and associated network infrastructure at scale, providing remote support to field teams
Produce and maintain Local Work Instruction (LWI) documentation and participate in continuous improvement efforts
Driving automation for provisioning tasks on network and UC platforms
Maintain up-to-date records of provisioning activities, configurations, and customer setups
Collaborate with Service Desk, support teams and Vendors to resolve complex issues on Network and UC platforms
Requirements:
Experience in delivery of network solutions supporting voice/video
Experience writing technical documentation such as LWI’s.
Demonstrable troubleshooting skills and approach to fault resolution
Knowledge of network concepts that affect call quality, VoIP performance and Security (TCP, UDP, SIP, RTP ,QoS, 802.1x)
Experience working within a strict security framework.
Can demonstrate working experience at a Cisco CCNA level in either Enterprise or Collaboration tracks
Successful candidates must be able to obtain and maintain a minimum of DV level security clearance
What we offer:
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work
Personalise benefits for you and your family, like discounts, vouchers, a pension plan and loads more
Help with your career through our amazing learning tools and top-notch parental leave policies