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The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are the 24/7 contact management hubs that make this mission possible. At our COEs, we hire Community Support Representatives, Managers, and various other essential roles to support business needs and continued growth. Our customer operations teams respond to virtual tickets and provide high-quality support to ensure a seamless and reliable experience for every user on the Uber platform.
Job Responsibility
Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone
Ensure low-to-medium complexity customer issues are resolved efficiently by following established procedures
Maintain high customer satisfaction levels and demonstrate empathy while solving customer concerns
Perform root cause analysis on specific cases and present findings to help improve the customer journey
Work within a stable line of business characterized by low ambiguity and well-documented support procedures
Requirements
Professional proficiency in both Dutch and English (written and spoken) is required
At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center)
Outstanding reading comprehension and writing skills
User-First Mindset
Problem Solving
Multitasking
Team Collaboration
Technical Support: 1 year of experience in a technical Customer Support role is a plus!
Nice to have
1 year of experience in a technical Customer Support role