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Uber For Business Support Specialist

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Uber

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Location:
Portugal , Lisbon

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

Job Responsibility:

  • Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
  • Ensure low to medium complexity customer issues are resolved using procedures
  • Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
  • May perform root cause analysis and present findings
  • Work on a line of business which has low ambiguity, is stable, with well documented procedures

Requirements:

  • Proficiency in French and English is required
  • At least 6 months of experience in B2B support, B2B proactive outreach or B2B account management
  • Comfortable operating in multiple modalities
  • Customer centricity
  • Stakeholder management

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
Job Link Share:

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