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Uber For Business Support Specialist (French Speaker)

Portugal, Lisbon · Job Posted May 30, 2026
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Job Description

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are the 24/7 contact management hubs that make this mission possible. At our COEs, we hire Community Support Representatives, Managers, and many other essential roles to support our business needs and continued growth. Our customer operations teams respond to virtual tickets and provide high-quality support to ensure a seamless and reliable experience for every user on the Uber platform.

Job Responsibility

  • Provide high-quality virtual customer support through ticket systems, including phone and email channels
  • Resolve low-to-medium complexity customer issues by following established procedures and guidelines
  • Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
  • Perform root cause analysis on specific cases and present findings to improve the overall customer journey
  • Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Requirements

  • Professional proficiency in both French and English is required
  • At least 6 months of experience in B2B support, B2B proactive outreach, or B2B account management
  • Comfortable and efficient when operating across multiple communication modalities
  • A strong 'customer-first' mindset with a dedication to providing high-quality service
  • Ability to manage relationships and communicate effectively with internal and external partners
  • Prior experience using Salesforce is required

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