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Uber Direct Lead

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Uber

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Location:
Poland , Warsaw

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you ready to join one of Uber’s strategic priorities for growth? Direct is our fast growing last mile delivery solution for merchants with their own sales channels. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber Direct allows all merchants as well as aggregators and other platforms to leverage our network of courier partners, fulfilling the on-demand last-mile-delivery service for orders on their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business and is an important requirement for our existing marketplace partners. We are looking for a commercial business leader for Poland to lead our Direct business through its next phase of hypergrowth. You will be responsible for designing and executing the winning Sales and Account management strategy for the market. This will include building a robust pipeline, identifying operational and product-related growth and improvement opportunities, and aligning a set of cross functional teams to collaboratively grow those businesses through best-in-class Sales and Account management. You will also need to coordinate with local and regional operations teams to ensure continuous improvement for our Direct partners’ operations. This role calls for a well-rounded combination of strategic thinking, commercial skills, operational excellence and leadership. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to pivot between long-term strategic initiatives one moment and rapid, tactical actions the next.

Job Responsibility:

  • Sales - Closing the best partnerships with the right merchants, at the right commercials, with a strong cross-functional commercial team
  • Account Management - Driving growth, operational excellence and financial sustainability with our merchant partners
  • Customer Experience - Ensure the end-to-end experience for our merchants is easy, and operations flow with high levels of reliability
  • Local Leadership - Voicing local nuances and Direct partner needs to our local, regional and global teams
  • Lead Customer Success Managers to achieve our ambitious growth targets

Requirements:

  • Leadership - ability to rally and motivate a (cross-functional) team behind a common goal, even in rapidly changing situations and disruptive environments
  • You're a self-starter and take initiative to seize opportunities but also have the adaptability to change and execute quickly (pivoting from long-term thinking to immediate action tactical responses)
  • Commercial acumen - ability to build a creative commercial strategy in a fast-growing market, closing quality deals under intense competitive pressure
  • Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans
  • Business acumen - ability to link our business performance metrics (incl. financials) with our team's actions on the ground
  • Influencing skills - experience of navigating a global matrix org and building deep, trust-based relationships with a diverse stakeholder set including senior leadership in a constantly changing, rapid growth environment with tight deadlines
  • 6+ years of hands-on experience with account management, project management, operations, consulting, or other related experience
  • 2+ years of experience as a people manager
  • Polish and English fluency a must

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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