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ServiceRocket Logo ServiceRocket · IT - Administration

UAT and Business Readiness Lead

United States 150000.00 - 180000.00 USD / Year · Job Posted February 18, 2026
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Job Description

ServiceRocket is seeking a strategic and execution-focused professional services leader to guide and execute our User Acceptance Testing (UAT) and Business Readiness workstreams. This role is a critical function within the ServiceRocket methodology, bridging technical delivery, quality assurance, and user adoption. You will be the final arbiter of quality and functionality, ensuring that all solutions rigorously meet business requirements. More importantly, you will proactively partner with the Change Management workstream to ensure the business is not only trained on the how but has successfully validated the what before Go-Live.

Job Responsibility

  • Define Test Scenarios Aligned with Business Requirements
  • Plan and Execute Test Cases & Scenarios
  • Prepare Test Environment and Data
  • Execute Tests, Log Results, and Fix Defects
  • Capture and Prioritize Feedback/Defects
  • Validate Migration Outcomes against Requirements
  • Test Readiness and Training Validation
  • Feedback Loop for Adoption
  • Risk Mitigation
  • Attention to Detail and Analytical Skills
  • Obtain Final Business Sign-Off for Go-Live
  • Business Readiness Confirmation
  • Manage Customer Relationships and Stakeholder Alignment
  • Customer Success Criteria Management
  • Post-Go-Live Feedback Loop

Requirements

  • 8 - 15 years of progressive experience in technology consulting, quality assurance, or project delivery
  • Minimum of 5 years specialising in leading large-scale UAT or functional testing workstreams
  • Demonstrated experience working closely with Change Management teams to drive holistic project success
  • Expertise in structured testing methodologies, defect tracking, and test management best practices, ideally within the Atlassian ecosystem (Jira)
  • Exceptional leadership, communication, and executive-level presentation skills, with demonstrated ability to drive consensus and achieve sign-off from diverse stakeholders

What we offer

  • Share the fruit program
  • Stock options
  • Health insurance
  • Retirement plan/funds saving
  • Career pathways program
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day
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