TX SOC Tech Sr. Specialist

• Provide end-to-end technical support for transmission access and backbone networks across all operational levels, including on-call support for critical incidents
• Investigate, troubleshoot, and resolve critical transmission network faults, ensuring timely handling of customer complaints and service-impacting issues
• Initiate and support actions to improve network quality, availability, resilience, and performance measurement in line with agreed standards
• Perform regular health checks on transmission nodes and support enhancement projects to maintain high network reliability and operational excellence
• Follow transmission, change management, and service management processes, ensuring accurate reporting, timely escalation, and compliance with agreed SLAs

• Minimum 3 years of experience in transmission or transport network operations
• Strong troubleshooting and analytical skills in high-pressure, service-impacting situations
• Good understanding of mobile networks including GSM, 3G, and 4G technologies
• Ability to work effectively with multiple stakeholders and internal teams
• Excellent communication & presentation skills
• Strong knowledge of microwave transmission systems and IP networking
• Hands-on experience with microwave nodes including E-band technologies (e.g. Ericsson, Huawei, SAIE or equivalent)
• Experience with backbone transmission nodes (e.g. Huawei or equivalent)
• CCNA-level networking knowledge (mandatory)

Basic knowledge of Python programming and automation or scripting tools is an advantage