Turndown Attendant

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Ensure that standards are maintained at a superior level on a daily basis
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
• Clean guest rooms by category priority
• Transport cleaning supplies, amenities and linens to assigned guest room
• Service assigned guest rooms
• Empty trash containers
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace soiled/damaged ones
• Remove dirty bed linen and make up bed with clean linen
• Replace laundry bags and slips
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack
• Dust and polish all furniture
• Realign furniture to floor plan
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside
• Check under bed(s), chairs and sofa for debris and remove if present
• Inspect condition of all furniture for tears, rips or stains
• report any damages to the supervisor
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
• Dust pictures, frames and mirrors
• Remove dust and debris on television, VCR, clock radio, remote control and cable box
• Set correct time on clock
• correct TV channel
• correct movie rental insert
• Clean all lamps and light switches
• check for proper working order
• Remove dust, spots and smears from windows, ledges and frames
• Remove dust, grease and smears from telephones and reposition properly
• Replace any melted ice buckets and wipe all surfaces dry
• Remove dust smudges and spills from mini bar (including doors and shelves
• ensure it is plugged in and securely locked
• Remove dust on drapes weekly and realign to correct position daily
• Inspect condition of amenities in desk, drawers and guest service directory
• replace designated amounts at proper locations within the room
• Remove trash, debris and cobwebs from balcony/patio
• Inspect condition of planters and plants
• remove debris
• Remove dust, dirt, marks and fingerprints from entrance door(s)
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions
• Remove dust, stains and marks from all baseboards, ledges and corners
• Vacuum carpet in guest room
• Spray room with deodorizer
• Update status of rooms cleaned on assignment sheet
• Return and restock cart at end of shift
• Empty vacuum bag and wipe vacuum clean
• Ensure security of any assigned guest room keys
• Follow Turndown luxury standards
• Handle guest complaints by following the six step procedures and ensuring guest satisfaction
• Report any damages or maintenance problems to the Supervisor
• Turn over any lost and found items from guest rooms to the Supervisor
• Place any calls or requests using Knowcross
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
• All other duties as required

None required