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L'Ermitage Beverly Hills Logo L'Ermitage Beverly Hills · Hospitality and Tourism

Turndown Attendant (PM)

United States, Beverly Hills Employment contract 25.62 - 26.00 USD / Hour · Job Posted April 27, 2026
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Job Description

L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.

Job Responsibility

  • Creating positive guest relations by anticipating guests’ needs, responding promptly and always acknowledging guests
  • Cleaning and servicing assigned rooms in accordance with service procedures and standards
  • Providing turndown service to designated rooms
  • Transporting turndown cleaning supplies, turndown/guest room amenities and linens to assigned guest rooms
  • Replacing soiled bed sheets and turndown bed
  • Removing all dirty terry and replace with clean pair to designated layout
  • Placing specified items in designated locations (turndown amenity/cards, IRD menu, bathrobe, TV remote control)
  • Setting radio to designated station and volume
  • Closing drapes
  • Setting lighting to and thermostat to designated levels
  • Replacing facial, toilet tissue and bathroom amenities in correct amount and location
  • Updating status of rooms cleaned and turned down

Requirements

  • The ability to motivate and inspire others to work cooperatively to achieve a designated goal
  • The ability to maintain confidentiality of guest information and pertinent Hotel data
  • Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays
  • Must be able to bend, stoop, squat and stretch to fulfill necessary tasks
  • Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
  • High school graduate or equivalent education preferred
  • 1 to 2 years previous experience in a similar position in a luxury hotel preferred
  • All colleagues must maintain a neat and well-groomed appearance
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