Turkish Customer Experience Officer Job at Randstad (Athens)

Chief Customer Officer

UltaHost is hiring a Chief Customer Officer (CCO) to lead and unify the entire c...

Location

United Arab Emirates , Dubai

Salary:

Not provided

UltaHost

Expiration Date

Until further notice

Requirements

7+ years in customer success, customer support, or operations leadership roles
Experience leading large, distributed customer-facing teams (40+ people across time zones)
Proven ability to reduce churn, increase retention, and improve NPS
Deep understanding of hosting platforms, SaaS delivery, or infrastructure services
Strong command of customer lifecycle strategy, escalation handling, and quality management
Familiarity with CRM tools (HubSpot, Salesforce), support tools (Intercom, Freshdesk), and ticket platforms
Strategic mindset with hands-on execution ability
Fluent in English (additional languages like Arabic, Turkish, or Russian are a plus)

Job Responsibility

Define and execute UltaHost’s global customer experience strategy
Lead Customer Success, Support, Onboarding, and Retention departments
Drive metrics like NRR (Net Revenue Retention), CSAT, NPS, and churn reduction
Build unified processes across departments to improve every stage of the customer journey
Champion customer voice in product, marketing, and operations decisions
Oversee service quality, ticketing standards, and multi-language support performance
Lead the strategy for onboarding automation, customer education, and loyalty programs
Ensure high performance through KPIs, training systems, and management structure
Collaborate closely with the CTO, CMO, and COO to align platform experience with customer needs
Regularly review data from CRM, WHMCS, Intercom, and user behavior to make decisions

What we offer

Executive salary with equity/token incentives
Ownership of global customer operations and impact on strategic direction
Collaboration with founders and executive team on scaling operations
Dubai-based headquarters access or full remote flexibility
High-growth environment with global exposure and responsibility

Fulltime

Assistant Store Manager - Calvin Klein Florentia Village Outlet

Reporting to the District Manager/Store Manager, the Assistant Store Manager ens...

Location

Türkiye , İstanbul

Salary:

Not provided

Calvin Klein

Expiration Date

Until further notice

Requirements

At least 3 years’ experience in similar role within structured environment
Experience with RFID systems
Proficient use of Excel
Good organization and collaboration skills and abilities
Detail oriented and highly organized
Fluent in English and Turkish
any other language is a plus

Job Responsibility

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction
Train and coach the team on standards, including customer service, product placement, and efficient time management
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
Provide recommendations for action based on the analysis of sales performance
Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales
Provide continuous feedback on performance and support Store Manager in team recruitment and development
Facilitate the cascading of company content through morning briefings for the team
Coordinate Stock and Back Office teams to ensure optimal stock provision and mix
Implement measures for the safety of products in both sales floor and stockroom

What we offer

Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you
Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs
Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts

Fulltime

Client Success Lead

We’re seeking a dynamic and results-obsessed Client Success Lead to spearhead ou...

Location

Turkey , Istanbul

Salary:

Not provided

Taboola

Expiration Date

Until further notice

Requirements

A background on the agency and/or brand (advertiser) side — you’ve built campaigns, managed clients or owned marketing from within, and you understand the agency and brand mindset from the inside
Major plus
Experience leading a major automotive, large-scale tourism or health client on the agency side — or having worked in-house at a brand within one of those verticals
7+ years of experience in a results-driven, client-facing role within digital marketing, with a portfolio of successful brand case studies
A strong understanding of KPI-based campaign management and optimization, with a track record of exceeding client goals
Expertise in pipeline development and precise forecasting, driving predictable revenue growth
In-depth knowledge of the Turkish digital ecosystem and media agency landscape, with a genuine passion for online marketing
exposure to other emerging markets is an advantage
Experience managing diverse agency portfolios, prioritizing clients based on potential and driving portfolio growth
A keen ability to identify and articulate opportunities for clients to achieve significant scale

Job Responsibility

Acting as a trusted advisor to our top agency and brand clients, understanding their unique needs and objectives. You’ll develop and execute tailored strategies to drive growth, scale campaigns, and ensure alignment with client KPIs
Initiating and building strong client relationships with an eye toward uncovering new business possibilities within your existing Book of Business
Diving deep into campaign data, uncovering actionable insights and creating compelling reports that demonstrate the value of the Taboola platform — using those insights to guide strategic recommendations and optimize campaign performance
Proactively educating clients on best practices, new product features, and optimization strategies, empowering them to become experts on our platform and achieve their campaign goals
Providing first-level technical support, assisting with campaign setup, conversion tracking, and targeting
collaborating with our Ad Ops team to resolve complex technical issues
Identifying and capitalizing on opportunities to upsell and cross-sell our products and services, driving revenue growth through new product adoption and deeper account penetration
Conducting regular client meetings, QBRs, and agency roadshows across Turkey and the wider region, building strong relationships with key stakeholders from day-to-day contacts to C-level executives
On-Site Collaboration & Client Engagement: Spending dedicated time working from client offices, fostering deeper relationships and providing real-time support. Attending industry events and social gatherings, representing Taboola as a key marketing partner
Being a passionate advocate for your agency and brand partners within our organization, ensuring their needs are met and their voices are heard

What we offer

20 days holiday
excellent health insurance
some flexible working
free breakfast and lunch every day
stock options
Perkbox

Fulltime

Tax Advisory & Compliance Senior Specialist

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University degree from Economics, Administration or Finance, master degree is a plus
Tax knowledge is critical
Accounting, SAP and MS Office knowledge
CPA (SMMM) License is an asset
Excellent communication skills in English
Demonstrated experience and expertise communicating with stakeholders in management level
Excellent problem-solving and time management skills
Customer focused
Analytical minded
Creative

Job Responsibility

Controlling balance sheet and profit loss table to give guidance to the accounting teams for being fully compliant with the local tax regulations
Controlling preparing statements for accounts of non-deductible expenses, deductible accounts, transfer pricing rules on transactions and balance sheets for providing the detailed calculations and information to accounting teams
Understand how relevant international/local standards/rules apply to tax accounting
Ensure the accuracy of tax accounting
Calculate deferred tax and ETR and being in line with the group tax
Calculate tax provision based on status of investigations
Preparing accounts for advance tax return and corporation tax declarations – includes quarterly advance tax declarations- prepare and calculate advanced and corporate income tax returns
Evaluate and improve processes to deliver accurate and timely tax returns
Preparing the monthly deferred tax and submissions
Communicate details of and issues related to tax filings/reports/forecasts to senior management

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

Order Management Assistant

Location

Belgium , Sint-Kruis-Winkel

Salary:

Not provided

Randstad

Expiration Date

August 10, 2026

Requirements

You hold a bachelor's degree (e.g., in Logistics or Office Management)
You have an excellent command of English. Proficiency in Dutch, German, French, Polish, or Turkish is a strong asset
You have a strong affinity with IT tools
experience with SAP is a major plus
You are meticulous, a skilled multi-tasker, and able to perform well under pressure
You are available for a temporary role until the end of 2026 and are eager to fully commit to the team during this period.

Job Responsibility

Order Processing: Accurately enter customer orders into SAP, the Real-Time Product Configurator, and other internal IT systems
Validation: Perform technical checks on product orders and ensure all data is correctly communicated to the production departments
Agility & Coordination: Liaise daily with sales teams and production sites to streamline processes and monitor delivery deadlines
Customer Service: Act as the primary point of contact for customers via email and telephone, proactively providing updates on order status

Fulltime

Specialist- Training Coordinator

Location

India , Chennai

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

A degree in (e.g. human resources, business administration, pedagogy) or completed a commercial apprenticeship plus relevant professional experience are desired.
Minimum experience of 1 year in the field of training/events or in further professional education and initial experience with an Learning Management System desired
Strengths in the areas of: Organization and planning, structured work, and customer orientation
Good judgement and negotiation skills, Engagement and hands-on-mentality
Solution-oriented action, communication and conflict skills, ability to work in a team and reliability
Very good MS 365 Office skills (Excel, Word, PowerPoint, Teams)
Very good English skills (written and spoken) any of the following languages German, Spanish, Portuguese, Turkish or Polish, would-be a plus
Affinity for technical topics

Job Responsibility

First point of contact for e-learning requests of our external customers
Responsible for processing and maintaining the e-learning requests as a Key User in our Learning Management System (LMS)
Stand as the first line of support, offering Level 1 troubleshooting assistance and working closely with Level 2 & 3 support to deliver efficient solutions
Take charge of creating new user accounts in our Learning Management System and ensuring data accuracy
Efficiently manage all related administrative tasks to ensure smooth operations
Coordination with specialist departments, regional training organization teams, internal customers and/or service providers
Consulting internal customers and regional training coordination teams on questions about our e-learning portfolio
Alignment with service providers (price negotiations, process agreements, quality assurance, etc.)

Technical Sales Associate

Joining HPE in a graduate role is an excellent opportunity for a self-motivated,...

Location

Czech Republic , Prague

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Completed Bachelor’s/Master’s degree in either 2025 or 2026 with a focus in business informatics, economics, IT or related subjects
Up to 12 months of relevant experience
Fluent written and verbal communication skills in English, alongside strong proficiency in Turkish or Polish are required for this role
High proficiency in Excel and have working knowledge of MS Office
Demonstrate a methodical approach with strong analytical and numerical skills
Strong interpersonal, presentation and planning skills
Excellent at building relationships at all levels and having solution focused discussions

Job Responsibility

Attend and complete necessary/assigned technical certifications and trainings to further develop product, design and architecture knowledge around HPE’s solutions portfolio
Contribute to the creation of an appropriate technical solution to meet the customer’s requirements
Maintain good communications with customers and partners
Support team members in making business critical decisions effecting both strategy and pricing
Compile data and provide analyses and business insights

What we offer

Initial 5-week extensive onboarding
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the sales team
Competitive salary and benefits
Health & Wellbeing benefits
Personal & Professional Development programs

Fulltime

Assistant Store Manager

Reporting to the District Manager/Store Manager, the Assistant Store Manager ens...

Location

Türkiye , Antalya

Salary:

Not provided

Calvin Klein

Expiration Date

Until further notice

Requirements

At least 3 years’ experience in similar role within structured environment
Fluent in English and Turkish
Experience with RFID systems
Proficient use of Excel
Good organization and collaboration skills and abilities
Detail oriented and highly organized

Job Responsibility

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction
Train and coach the team on standards, including customer service, product placement, and efficient time management
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
Provide recommendations for action based on the analysis of sales performance
Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales
Provide continuous feedback on performance and support Store Manager in team recruitment and development
Facilitate the cascading of company content through morning briefings for the team
Coordinate Stock and Back Office teams to ensure optimal stock provision and mix
Implement measures for the safety of products in both sales floor and stockroom

What we offer

Work Smart flexible working model
wellbeing programs
premium subscription to headspace
volunteering programs
PVH University training programs
employee discounts

Fulltime

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Turkish Customer Experience Officer

Job Description

Job Responsibility

Requirements

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