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The Duty Officers provide 24/7 supervision and traffic management of the tunnel and tunnel approaches.
Job Responsibility:
Provide 24 hour, 365 day continuous monitoring of tunnel and associated approach roads on a rotating shift basis
Monitoring of tunnel conditions using SCADA control systems, CCTV, Intelligent Traffic System (ITS), automatic Incident Detection Systems (IDS), Road Weather Stations and other control and supervision systems
To implement traffic management schemes in response to normal, abnormal or emergency situations as per procedures
Working with roadside rapid response technicians and toll plaza personnel in the implementation of closures and diversions
Response to alarms or emergency calls
Liaison and cooperation with emergency services in response to emergency
To assist with emergency services in the use and operation of tunnel drainage, mechanical, electrical and traffic control systems
Monitor the locations of staff in and around the Tunnel and facilitating controlled access to secure areas as necessary
Record and report data relating to events and incidents on the road and tunnel
Participate in periodic training, planning and emergency exercises as required
Maintain close relationships with Maintenance Team and Tolling Company
Maintain a professional attitude and approach to road users and members of the public
Portray a professional image to all external bodies.
Requirements:
Minimum Leaving Cert level or equivalent education
Acceptable IT and interpersonal skills
Capable of working without supervision
Team player
Previous experience of working within an automated control room or similar monitoring position on a 24 hour shift rota would be a distinct advantage
A good attitude & approach to Health & Safety issues and practices
Good interpersonal skills
Capable of working without direct supervision and happy to work as part of a team
Comfortable with the use of SCADA controls and communications equipment
Experience of working within a control room environment on a 24/7 basis would be an advantage
Dependability – ability to remain alert for long periods and carry out required escalation in event of incidents occurring
Self motivated – importance of work in attaining personal satisfaction
Adaptable – remains effective in changing environments, situations and problems
Acceptability – non abrasive style to colleagues and customers
Interpersonal skills – awareness of other people and environment and own impact on these.
Nice to have:
Previous experience of working within an automated control room or similar monitoring position on a 24 hour shift rota would be a distinct advantage
Experience of working within a control room environment on a 24/7 basis would be an advantage.