Tui Service Support Rep

• Create special moments for our guests through both digital and face-to-face interactions
• engage with guests from around the world to identify their needs and offer tailored recommendations
• stay flexible: effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
• ensure guests receive appropriate care and help, including face-to-face interactions when needed
• collaborate with colleagues, teams, suppliers, and partners from all over the world
• respect and embrace our diverse TUI culture
• monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
• a quick learner, ready to master the technology and tools needed for the role
• embrace feedback and excel in managing online guest queries with efficiency and professionalism
• excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
• proactively identify and resolve issues creatively before they escalate
• handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
• communicate clearly and effectively, both face-to-face and online
• able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
• hold a driving license and fully conversational in English or German
• additional languages would be a great asset.

Additional languages

• Meal allowance with Multinet card
• 1.5 days off/week
• 45 working hours/week
• a company iPad and uniform
• payment for all training days completed
• free access to our TUI Learning Hub, TUI Skills Academy, and language lessons
• involvement with charity and sustainability initiatives
• complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub
• growth opportunities tailored to unique skills and expertise.