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Tui Service Support Rep

https://www.tui.com Logo

TUI

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Location:
Turkey, Antalya

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Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Employment contract

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Salary:

35520.00 TRY / Month

Job Description:

TUI is seeking tourism professionals based in Türkiye to join their diverse team of Service Support Reps. The role involves creating exceptional guest experiences, managing challenging scenarios, and collaborating with teams worldwide. Full training, career growth, and benefits are provided.

Job Responsibility:

  • Create special moments for our guests through both digital and face-to-face interactions
  • engage with guests from around the world to identify their needs and offer tailored recommendations
  • stay flexible: effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
  • ensure guests receive appropriate care and help, including face-to-face interactions when needed
  • collaborate with colleagues, teams, suppliers, and partners from all over the world
  • respect and embrace our diverse TUI culture
  • monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

Requirements:

  • Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
  • a quick learner, ready to master the technology and tools needed for the role
  • embrace feedback and excel in managing online guest queries with efficiency and professionalism
  • excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
  • proactively identify and resolve issues creatively before they escalate
  • handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
  • communicate clearly and effectively, both face-to-face and online
  • able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
  • hold a driving license and fully conversational in English or German
  • additional languages would be a great asset.

Nice to have:

Additional languages

What we offer:
  • Meal allowance with Multinet card
  • 1.5 days off/week
  • 45 working hours/week
  • a company iPad and uniform
  • payment for all training days completed
  • free access to our TUI Learning Hub, TUI Skills Academy, and language lessons
  • involvement with charity and sustainability initiatives
  • complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub
  • growth opportunities tailored to unique skills and expertise.

Additional Information:

Job Posted:
November 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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