TUI Service Support Rep Jobs

TUI

Location:
Portugal, Faro

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

16000.00 EUR / Year

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Job Description:

We are seeking digital experienced and helpful individuals based in the Algarve, Portugal to join our diverse team of Service Support Reps. You will create special moments for guests, engage with them to identify needs, overcome challenges and promote a range of experiences effectively. The role includes training, food allowance, growth opportunities, and community engagement.

Job Responsibility:

Create special moments for our guests, make them feel welcome and happy
Engage with guests from around the world to identify their needs and offer tailored recommendations
Promote and sell experiences effectively to match products with guests’ preferences, aiming to exceed sales targets
Handle changes and challenging situations effectively to provide the best possible service to guests
Collaborate with colleagues, teams, suppliers, and partners
Monitor progress with sales and service updates and guest feedback
Celebrate successes in meeting sales targets, solving problems, and providing great service.

Requirements:

Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
A quick learner, ready to master the technology and tools needed for the role
Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services
A highly motivated, target-driven person with a positive mindset towards achieving results
Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
Turning challenges into opportunities and remain calm under pressure
Proactively identify and resolve issues creatively before they escalate
Communicate clearly and effectively
Able to adjust style to fit the situation, keep interactions positive, and comfortable to present in front of an audience
Fully conversational in English and German, hold a driving license + own a car.

What we offer:

Competitive salary
Comprehensive training
Uniform provided
Food allowance of 8.32€ per day worked
Paid for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team and 24/7 Wellbeing Hub.

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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TUI Service Support Rep

TUI

Location:Portugal, Faro

Category:Hospitality and Tourism

Contract Type:Employment contract