TUI Hotel Rep

• Create special moments for our guests
• make guests feel welcome and happy, building strong connections
• engage with guests from around the world to identify their needs and offer tailored recommendations
• promote and sell experiences effectively to match products with guests’ preferences, aiming to exceed sales targets
• handle changes and challenging situations effectively to provide the best possible service to guests
• collaborate with colleagues, teams, suppliers, and partners
• embrace TUI's diverse culture
• monitor progress with sales and service updates along with guest feedback.

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
• a quick learner, ready to master the technology and tools needed for the role
• embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services
• a highly motivated, target-driven person with a positive mindset towards achieving results
• dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• turning challenges into opportunities and remain calm under pressure
• proactively identify and resolve issues creatively before they escalate
• communicate clearly and effectively
• able to adjust style to fit the situation, keep interactions positive, and comfortable to present in front of an audience
• hold a driving license and fully conversational in German and English.

Additional languages

• Company iPad and uniform
• 22 days holiday per year plus 2 extra days for birthday and 'happy day'
• discounts and offers with TUI Club De Benefits
• option to obtain discounted private health insurance
• paid training days and free access to TUI Learning Hub, Skills Academy, and language lessons
• charity and sustainability initiatives like TUI Care Foundation
• complimentary access to dedicated WeCare Team and 24/7 Wellbeing Hub
• growth opportunities tailored to unique skills and expertise.