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TUI Hotel Rep

https://www.tui.com Logo

TUI

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Location:
Jamaica , Ocho Rios

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

1702.80 JMD / Year
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Job Description:

As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgettable holiday experiences across our destinations. From the moment you join, you’ll play a key role in making every moment special - whether that’s offering a warm welcome, solving challenges, or sharing local knowledge to bring the destination to life. Your passion for great service and your ability to adapt will make a real difference to our guests - and help keep TUI a trusted name in travel.

Job Responsibility:

  • Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one
  • Engage with guests from around the world to identify their needs and offer tailored recommendations. Promote and sell our experiences effectively to match our products with guests' preferences, aiming to exceed sales targets and boost revenue
  • Be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests
  • Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture
  • Monitor progress with sales and service updates, as well as guest feedback. Celebrate successes in meeting sales targets, solving problems, and providing great service

Requirements:

  • Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
  • A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services
  • A highly motivated, target-driven person with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
  • Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalate
  • Communicate clearly and effectively. Able to adjust style to fit the situation, keep interactions positive, and comfortable to present in front of an audience
  • Fully conversational in English
  • Additional languages + a driving license would be a great asset

Nice to have:

  • Additional languages
  • driving license
What we offer:
  • Competitive salary
  • Comprehensive training
  • Uniform provided
  • Community involvement with local charity and sustainability initiatives like the TUI Care Foundation
  • Company iPad & uniform
  • 10 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
  • Paid for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
  • Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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