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TUI Hotel or Service Support Rep

https://www.tui.com Logo

TUI

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Location:
Bulgaria , Bourgas

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Contract Type:
Not provided

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Salary:

1758.00 - 2108.00 Лв / Month

Job Description:

We are seeking digital experienced and helpful individuals to join our diverse team of Hotel or Service Support Reps. The role involves creating special moments for guests, engaging with them to identify their needs, promoting and selling experiences, handling challenging situations, and collaborating with teams. The job offers a competitive salary, benefits, and growth opportunities.

Job Responsibility:

  • Create special moments for guests
  • Engage with guests to identify their needs and offer tailored recommendations
  • Promote and sell experiences effectively
  • Handle changes and challenging situations
  • Provide crucial support for high-profile cases and hospitalizations
  • Collaborate with colleagues, teams, suppliers, and partners
  • Monitor progress with sales and/or service updates
  • Celebrate successes in meeting sales and/or service targets

Requirements:

  • Hold a driving license
  • Fully conversational in English
  • Additional languages would be a great asset
  • Friendly and empathetic individual
  • Quick learner
  • Highly motivated and target-driven (for Hotel Reps)
  • Excel in fast-paced and dynamic environments (for Service Support Reps)
  • Proactively identify and resolve issues creatively
  • Communicate clearly and effectively
  • Adjust communication style to fit the situation

Nice to have:

  • Additional languages
  • Experience in tourism or hospitality
  • Experience in sales or customer service
What we offer:
  • Company iPad & uniform
  • Additional Health Insurance (Euroins)
  • Food Voucher (100 Лв/month)
  • Work week of 40 hours with minimum 1.5 days off
  • 20 days of paid leave per calendar year
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & language lessons
  • Involvement in charity and sustainability initiatives
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Growth opportunities tailored to unique skills and expertise

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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