Tui contact centre agent

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays

• Right to work in Spain
• Fluent in English
• Ideally another European language
• Organized and adaptable
• Customer-first mindset
• Tech-savvy and curious
• Remote-ready and flexible
• Bilingual and confident

Another European language

• Variable monthly payment of 10% of your salary upon achievement of targets
• Additional payments for any night shifts, bank holidays
• Remote working from anywhere in Spain on seasonal permanent contracts
• Multiple permanent career development opportunities
• Compensated for every training day complete
• Access to our TUI Learning Hub, TUI Skills Academy & Language Lesson
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Get involved with charity and sustainability initiatives like the TUI Care Foundation
• Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain