TUI Airport Team Leader Job at TUI (Palma de Mallorca)

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

New

Customer Experience Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Birmingham

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role, with the ability to motivate and develop team members
Committed to excellent customer service who remains calm under pressure
Experience handling difficult conversations with strong communication skills and attention to detail
Ability to effectively support a team in resolving customer issues promptly
Professional who makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently and knowing when to escalate issues
Candidates who handle high-pressure situations well while advocating for customer and team wellbeing

Job Responsibility

Leading shifts as the primary escalation point, directing your team while proactively managing customer needs and daily tasks
Supporting Airport Representatives and acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies while working shifts including weekends, holidays, and nights
Reporting incidents and trends daily while helping your team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered when away from your base
Maintaining excellent customer care while balancing business needs and managing delegated spending authority
Manage the team, keeping each staff member accountable for their service delivered to customers
Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

New

Customer Experience Airport Team Manager

Join our TUI team as a Customer Experience Regional Airport Team Manager in Manc...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Customer-centric mindset with a passion for service excellence and creating memorable travel experiences
Proven leadership and coaching skills, experienced in managing medium to large teams effectively
Ability to think strategically with the ability to influence service delivery decisions while maintaining commercial awareness
Ability to work effectively under pressure and confidently handle escalated situations
Excellent communication skills, both written and verbal, enabling effective stakeholder management
Comfortable using digital tools and systems to enhance operational efficiency
Flexible to work weekends and bank holidays
Must live within 45 minutes of Manchester Airport, be able to drive, and be able to travel between assigned bases

Job Responsibility

Represent TUI across assigned UK airports, ensuring seamless customer service delivery and operational excellence for travellers
Lead a team of up to 30 staff including Team Leaders and Representatives, coaching and developing them to deliver exceptional customer experiences
Act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions
Provide comprehensive customer service regarding customers’ holidays, ensuring their journey is as smooth as possible
Handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly
Responsible for monthly and weekly reporting, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers
Work collaboratively with TUI stakeholders within the airport and beyond, influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

TOCC Network Operations Manager

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC)...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Fulltime

New

System Test Lead

The System Test Lead oversees testing and validation activities for hybrid and e...

Location

Poland , Kraków

Salary:

Not provided

Advisory Group TEST Human Resources

Expiration Date

Until further notice

Requirements

Master’s degree in Electrical, Electronics, Mechatronics, or a related engineering discipline
Proven experience in leading engineering or test teams
At least 8 years of experience as a System or Software Test Engineer
Excellent English communication skills, both written and verbal
Strong background in planning, organizing, and coordinating testing activities
Confident in presenting results and technical topics to customers and stakeholders
Ability to analyze functional and design specifications to develop comprehensive test cases in line with ASPICE guidelines
Experience creating HIL/eDyne-based test plans and test cases derived from system requirements
Practical knowledge of tools such as CANoe, CANape, TraceTronic ECU-Test, NI LabVIEW, NI VeriStand, TestStand, Diagra, ETAS INCA, ControlDesk NG, and Plastic SCM/Bitbucket
Proficient in C and Python

Job Responsibility

Lead all Verification and Validation (V&V) activities throughout the project lifecycle
Define and maintain detailed test strategies and plans for each release and production phase
Plan, coordinate, and oversee system, software, and hardware test execution
Track and communicate V&V progress to internal and external stakeholders
Represent the testing function in customer meetings and manage both internal and external escalations
Own and deliver V&V status reports and release documentation to customers
Prepare and execute release testing and compile summary reports
Ensure compliance and readiness for process and quality audits
Adhere to established defect tracking and root cause analysis procedures
Monitor and report software and hardware issues, ensuring timely resolution

What we offer

Private Medicover medical care for the employee and their family
Co-financing for the sport card Multisport
Possibility to join the PZU insurance
Flexible working hours
Salary adequate to skills and experience
Co-financing for holidays
Hard and soft training, language courses

New

Solution Analyst

As a Solution Analyst, you take a deep dive into one of our industry solutions t...

Location

Belgium , Antwerp

Salary:

Not provided

OMP

Expiration Date

Until further notice

Requirements

University degree in engineering, business Engineering, computer science, or similar
Strong affinity with IT as scripting skills are required, including macro coding similar to PowerShell or Python
3-5 years of practical experience interacting with modern cloud architectures and technologies(Azure Cloud, VM, IDAM, Kubernetes, Docker, Git, three-tier structures…) is a must
Great analytical and problem-solving skills
Good communication skills and able to connect with different stakeholders
Open to deal with uncertainty and able to build up a new role
A passion for working in a multinational, customer-driven environment
An open and constructive spirit
English language skills

Job Responsibility

Translating business and project requirements into functional requirements for our industry solutions
Translating functional requirements into a technical design for the industry solutions
Continuously improving our product and developing new functionalities by following OMP’s implementation standards including testing, documenting, and code reviews
Validating new functionalities with different stakeholders
Offering expert knowledge during customer projects
Providing expertise during and after implementation

What we offer

Access customized training, coaching programs, and on-the-job development opportunities
Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine
An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
Encouragement to think differently through cross-team collaboration and innovation challenges
Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options

Fulltime

TUI Airport Team Leader

TUI

Location:
Spain , Palma de Mallorca

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

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TUI Airport Team Leader

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Location:Spain , Palma de Mallorca

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Job Posted:
March 23, 2025