TUI Airport Team Leader Job at TUI (Palma de Mallorca)

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

New

Customer Experience Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Stansted Mountfitchet

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role, with the ability to motivate and develop team members
Proven customer service and team leader/manager experience from a fast-paced environment
Experience handling difficult conversations with strong communication skills and attention to detail
Ability to effectively support a team in resolving customer issues promptly
Ability to make informed decisions and handle escalated situations within tight timeframes
Effective collaboration skills while working independently and knowing when to escalate issues
Ability to handle high-pressure situations well while advocating for customer and team wellbeing

Job Responsibility

Leading shifts as the primary escalation point, directing your team while proactively managing customer needs and daily tasks
Supporting Airport Representatives and acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies while working shifts including weekends, holidays, and nights
Reporting incidents and trends daily while helping your team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered when away from your base
Maintaining excellent customer care while balancing business needs and managing delegated spending authority
Manage the team, keeping each staff member accountable for their service delivered to customers
Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Team Leader

Become part of our famous TUI Destination Team as one of our Airport Team Leader...

Location

Spain , Palma

Salary:

25650.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

A friendly and empathetic individual who naturally connects with people
Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
A quick learner who masters the technology and tools essential for your role, and excel at delivering training
An effective communicator who values diverse input, fosters a positive work culture, and inspires high performance while focusing on team growth, empowerment & wellbeing
Naturally motivate and guide your team, leading by example and tackling challenges with resilience and confidence
Hold a driving license, have an own car and fully conversational in English

Job Responsibility

Lead and empower your international airport team to create special moments for our guests from the moment they arrive
Be the friendly TUI face they see at the airport, warmly welcoming them and building strong connections
Guide your team through changes and challenging situations in the dynamic airport environment
Ensure smooth airport operations by overseeing arrivals, departures, and transfers
Lead by example, resolving issues with calm and empathy, and guide your team to turn challenges into opportunities while driving performance to exceed targets
Monitor your team’s performance & wellbeing, celebrate successes, and use feedback to drive growth
Support their development by identifying training needs and opportunities for skill enhancement

What we offer

A company iPad & uniform are of course standard
Work week of 39 hours with 2 days off
22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Customer Experience Airport Team Manager

Join our TUI team as a Customer Experience Regional Airport Team Manager in Manc...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Customer-centric mindset with a passion for service excellence and creating memorable travel experiences
Proven leadership and coaching skills, experienced in managing medium to large teams effectively
Ability to think strategically with the ability to influence service delivery decisions while maintaining commercial awareness
Ability to work effectively under pressure and confidently handle escalated situations
Excellent communication skills, both written and verbal, enabling effective stakeholder management
Comfortable using digital tools and systems to enhance operational efficiency
Flexible to work weekends and bank holidays
Must live within 45 minutes of Manchester Airport, be able to drive, and be able to travel between assigned bases

Job Responsibility

Represent TUI across assigned UK airports, ensuring seamless customer service delivery and operational excellence for travellers
Lead a team of up to 30 staff including Team Leaders and Representatives, coaching and developing them to deliver exceptional customer experiences
Act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions
Provide comprehensive customer service regarding customers’ holidays, ensuring their journey is as smooth as possible
Handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly
Responsible for monthly and weekly reporting, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers
Work collaboratively with TUI stakeholders within the airport and beyond, influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

TOCC Network Operations Manager

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC)...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Fulltime

New

Head of Revenue Management - Long Haul

As our Head of Revenue Management – Long Haul, you'll lead the strategic pricing...

Location

United Kingdom; Belgium; Sweden; Netherlands; Germany , Luton; Zaventem; Stockholm; Rijswijk; Langenhagen

Salary:

Not provided

TUI

Expiration Date

March 16, 2026

Requirements

Advanced proficiency in AI-driven revenue management systems and forecasting tools, including system configuration and scenario planning tailored to long-haul market dynamics
Strategic commercial mindset with strong analytical skills, able to synthesize large datasets into actionable pricing strategies that optimise profitability
Experienced and inspirational people leader, capable of building future-ready revenue management capability in multi-market environments
Outstanding stakeholder management and negotiation skills, able to build strong partnerships while influencing senior leadership
Strong communication abilities, confidently presenting complex insights to guide enterprise-level decision-making across diverse functions
Broad business acumen spanning network planning, product strategy, digital distribution and commercial finance, ensuring holistic alignment with the group's strategic direction

Job Responsibility

Lead the end-to-end revenue management strategy for our long-haul network, setting ambitious commercial targets while ensuring alignment with TUI's global business objectives and profitability goals
Drive the optimal configuration of AI-powered pricing systems tailored for long-haul market complexities, ensuring precision in demand forecasting and maximised yield per available seat kilometer
Own the strategic management of long-haul slot portfolios at constrained airports, formulating expansion strategies to secure additional slot rights with focus on high-value night slots
Implement data-driven dynamic pricing strategies, integrating market intelligence and competitive benchmarking to unlock revenue growth in highly competitive international markets
Serve as the principal liaison with global stakeholders and key third-party tour operators, negotiating pricing frameworks and allocation agreements that balance commercial objectives with partner relationships
Lead a team of seven revenue managers, instilling a culture of commercial rigor, analytical excellence and AI fluency that accelerates decision-making and innovation

What we offer

Attractive remuneration
Generous travel benefits
Extensive health & well-being support
Flexible working
Dynamic working environment
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

TUI Airport Team Leader

TUI

Location:
Spain , Palma de Mallorca

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

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TUI Airport Team Leader

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Location:Spain , Palma de Mallorca

Category:Hospitality and Tourism

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 23, 2025

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