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TTS Operations Fraud Senior Lead

Poland, Warsaw Employment contract · Job Posted March 21, 2025

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Job Description

The TTS Payments Operations Risk & Control team provides oversight and support to the TTS Payments Ops business, focusing on the establishment of a strong Controls framework, ongoing controls oversight, and adherence to policies and standards. Responsibilities include policy implementation, fraud response, and maintenance of governance processes.

Job Responsibility

  • Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
  • Develop and maintain a robust fraud response program
  • Provide evaluative judgment based on analysis of information in complicated and unique situations
  • Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
  • Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
  • Provide fraud impact assessment when new activities and products are launched
  • Attend and contribute to In Business Risk Committees meetings
  • Lead and oversee regular Key Risk Indicator (KRI) reviews
  • Liaise with Business Operational Risk Management Group on breaches and action steps
  • Be familiar with relevant Citi Policies and standards
  • Work on T-10 (deep dive – root cause analysis)
  • Drive Corrective Actions Plans
  • Export best practices and common risk, controls and corrective actions
  • Represent the Business in reviews conducted by 2nd, 3rd LoD, and external Auditors

Requirements

  • 10-15 years relevant experience
  • Significant experience in Operational Risk and/or Payment Operations
  • Expertise in Fraud Awareness and Risk Management Operations and Systems
  • Analytics background is required
  • Excellent communication skills – verbal & written
  • Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Nice to have

  • Fraud Awareness and Risk Management Operations expertise
  • Experience producing results against tight deadlines and navigating ambiguity

What we offer

  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Discretional annual performance related bonus
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