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Tss-draper

https://www.ikea.com Logo

IKEA

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Location:
United States , Draper

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

24.08 - 34.01 USD / Hour
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Job Description:

You'll be part of a team that makes it possible for people to have a smarter life at home and a hassle-free shopping experience, finding new digital solutions for every business need.

Job Responsibility:

  • Manage IT asset lifecycle
  • Lead/support on-site project implementation
  • Provide 2nd level hardware and software support
  • Perform preventive maintenance and monitoring
  • Make decisions and prioritize issues
  • Ensure project technical support
  • Provide technical training
  • Coordinate vendors

Requirements:

  • Inspired to create magical, digital experiences
  • Understand greatness requires thinking differently
  • Value an inclusive and accepting work environment
  • Inspired to be part of IKEA's digital transformation journey
  • Manage lifecycle of all IT assets within defined region including maintaining accurate inventory and fixed-asset accounting register
  • Prepare budget input
  • Procure new hardware and software
  • Implement and configure new assets
  • Lead or support on-site project implementation/deployment efforts for new Digital products, lifecycle refresh of hardware solutions, and technical implementation for new locations
  • Provide 2nd level hardware and software support for end users at multiple sites within defined region
  • Provide remote, after-hours support for business-critical issues
  • Perform preventive maintenance and routine monitoring including creation and follow-up of service schedule for fixed assets
  • Daily and weekly review of all applicable monitoring tools
  • Take necessary decisions and actions to solve issues
  • Prioritize issues according to business needs
  • Know when and how to escalate issues
  • Ensure projects receive Technical Support through participation in project teams
  • Provide hands-on basic technical training for onsite support staff and new hires
  • Provide input on digital equipment/products at risk of downtime
  • Coordinate and manage local vendors and local contact points to global vendors
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans
  • A fun and inclusive work environment

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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