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Volkswagen AG Logo Volkswagen AG · IT - Administration

Tsc Technician Sr

United States, Auburn Hills · Job Posted June 09, 2026
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Job Description

The Technical Service Center evaluates, repairs, and maintains Volkswagen Group of America brand vehicles, customer vehicles, and company buy-back vehicles as required. Additionally, it develops and documents repair procedures, validates diagnostics, repair information, and services pre-production vehicles, often with limited information. This position also works closely with Product Support and Regulatory teams to evaluate and/or develop field-ready service processes.

Job Responsibility

  • Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
  • Repair vehicles when Dealer personnel, internal organizations, field technical support and other corporate locations are not able to execute repairs
  • Communicate problems and solutions to VWGoA/VW-AG Quality departments utilizing department specific documentation
  • Test vehicles under varying conditions to determine and document cause of condition
  • Evaluate and repair company buy-back vehicles
  • Verify customer complaints in the actual field environment
  • Provide cross functional assistance to other groups within AoA, VWoA, Audi/VW AG, vendors and associations
  • Evaluate new diagnostic systems and procedures
  • verify GFF and service publications
  • Perform, evaluate and develop repairs according to newly developed repair information
  • Provide recommendations to internal departments for modifications to repair procedures (product support, quality teams)
  • Support QTM’s and TFM’s as needed via phone or remotely
  • Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures
  • Accurate and timely analysis of failure mode in coordination with Product Support or applicable vehicle factory liaisons
  • Support dealer repairs/technical product investigations onsite at dealerships
  • Test, validate and document field fixes (Bespoke repairs)
  • Attend and support dealership and corporate focus groups
  • Provide onsite vehicle launch support
  • Manage all service parts and labor data with in DMS system
  • Prioritize and plan testing procedure sequence
  • Provide technical input to Product Planning, Technical Training, Product Support, and Academy
  • Support APRO, IAV, OBD, and other test teams as required
  • Build and/or support concept vehicles (Accessories, Product Planning, etc.)
  • Develop and manufacture test fixtures and diagnostic techniques
  • Work with warranty activities to evaluate returned parts and processes

Requirements

  • 7+ years’ automotive diagnostic & repair experience including high voltage vehicle repair
  • Degree or certificate in Automotive Technology
  • Hi-level Volkswagen Audi Technical Training
  • ASE Master Certification
  • Extensive Volkswagen and/or Audi product and technical knowledge
  • Extensive knowledge of Volkswagens and/or /Audi diagnostic processes
  • Hybrid & High-Voltage battery diagnostic and repair experience
  • Advanced level of ODIS diagnostic experience
  • ASE technical certifications
  • Valid Driver’s License

Nice to have

  • German and/or Spanish language skills
  • Master Technician Certification or equivalent experience
  • Master Audi and or Volkswagen training certification
  • German language skills
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