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Our client, a government contractor supporting DoD mission software programs, is seeking a Product Support Engineer for a full-time onsite opportunity in Annapolis Junction, MD. This Engineer will work onsite, and support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows.
Job Responsibility
Provide Tier III support for deployed AET products
Serve as a key interface between the customer’s operational team and internal product support, development, and in-service engineering teams
Focus on product sustainment, release support, software installation and upgrades, field issue investigation, advanced troubleshooting, documentation, and operational support
Requirements
Active Top Secret / SCI clearance with CI Polygraph required. Full Scope Polygraph preferred
5+ years of experience in a customer-facing technical role such as Product Support Engineer, Support Engineer, Field Service Representative, System Administrator, System Engineer, or Systems Integrator
Strong Red Hat/Linux experience, including Linux command line, Bash scripting, logs, system errors, configuration files, and production troubleshooting
Experience administering and troubleshooting Java applications
Strong troubleshooting skills using logs, system behavior, configuration details, and other technical evidence
Experience supporting product sustainment, production issues, releases, patches, upgrades, deployments, and configuration changes
Experience supporting Linux and Windows virtual machines
Experience with web application environments and web servers such as Jetty, Apache, or IIS
Ability to read JavaScript and execute basic SQL queries using MySQL or Microsoft SQL Server
Understanding of networking, sockets, web methods, PKI, certificates, and key management
Experience creating technical documentation, support procedures, SOPs, and status reports
DoD 8140-compliant certification such as CompTIA Security+ or Network+
Bachelor’s degree in a related technical field, or equivalent directly relevant experience
Nice to have
Experience supporting DoD organizational messaging, defense messaging, naval messaging, or related mission systems
Experience supporting mission software in DoD, federal, classified, or operational environments
Experience with configuration management, backup/recovery, disaster recovery, and release validation
Experience working directly with software developers to troubleshoot defects and support production releases