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The Technical Services Implementation Engineer role at NTT DATA is an entry-level position focused on learning and executing configurations and installations while providing support for break/fix events. Candidates should possess a bachelor's degree in Information Technology or Computing and have a basic understanding of technical design principles. This hybrid role offers opportunities for growth and development in a diverse and inclusive environment.
Job Responsibility:
Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required.
Requirements:
Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant vendor certification(s) as required
Entry level experience gained in a similar role, preferably within a global IT services organization
Basic understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project and administration processes
Good verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
The ability to work overtime when required
Some exposure to deployments for less complex tasks
Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.