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The Technical Services Implementation Engineer at NTT DATA is a key role responsible for providing technical support and solutions in networking technologies. The ideal candidate should have a bachelor's degree in Information Technology or Computing, along with relevant certifications such as CCNP, JNCIS, and ACMP. Strong experience in project management, troubleshooting, and client engagement is essential. This position offers opportunities for professional growth in a diverse and inclusive environment.
Job Responsibility:
Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Performs any other related task as required
Requirements:
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
Cisco Dev Net certification
Seasoned work experience in technical implementation engineering, specific to Networking technologies
Seasoned experience engaging with clients and conducting presentations
Seasoned report writing experience
Seasoned project management
Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Seasoned experience in diagnosis and troubleshooting
Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members