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Ts Cross Technology Systems Integration Specialist

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility:

  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization

Requirements:

  • Seasoned understanding and appreciation of technical design and business principles
  • Seasoned project fundamental and administration ability
  • Seasoned project skills which are demonstrated in the execution of installations and other assignments
  • Excellent customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • CCNP Voice/Collaboration Certification
  • NICE Engage NCSE
  • NICE Engage NCIE (Installation)
  • Sentinel Fundamentals
  • CXOne Basic Certification
  • CXOne Advanced Certification
  • CXOne ACD Administrator Certification
  • Nexidia Data exchange framework
  • Nexidia NCSE
  • Nexidia NCIE
  • Advanced Processing Automation (RTAM)
  • NICE WFM (IEX)
  • Compliance Centre
  • NICE Inform
  • Avaya VOIP Integrations
  • Cisco VOIP Integrations
  • Encryption
  • Multiple Data Centres (MDC)
  • NICE Real Time Authentication
  • NICE Trade Recording
  • Avaya Aura Core
  • Avaya Aura Contact Centre
  • Avaya IP Office
  • Avaya IP Office Contact Centre
  • Avaya Session Border Controller
  • Avaya experience Portal Administration
  • Workforce Management (WFM)
  • Interactions
  • Speech
  • Additional DPA
  • Genesys Cloud CX - Implementation
  • Genesys Cloud CX - Contact Centre Administration
  • Genesys Cloud CX - Reporting and Analytics
  • Genesys Cloud Integration Paths
  • Genesys Cloud CX - Development and Feedback – Usage for Supervisors
  • Genesys Cloud CX - Gamification
  • Genesys Cloud CX - AI/Bots – Knowledge Workbench
  • Genesys Cloud CX - AI/Bots Fundamentals
  • Genesys Cloud CX - AI/Bots – Intent Miner
  • Genesys Cloud - Cloud Media Services – Business Continuity
  • Genesys Cloud - Cloud Media Services – Purchase to Port
  • Genesys Cloud - Cloud Media Services – Telephony Connection Options
  • HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage
  • Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon
  • Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM
  • Dell Information Storage Associate - DCA-ISM
  • Veeam Backup and Recovery and or Veritas Netbackup
  • Azure Fundamentals
  • Cisco UCS Servers
  • Cisco MDS and Brocade SAN Switches - Zoning
  • Microsoft Certified Professional
  • Microsoft 365 Administrator (MS-100, MS-101)
  • Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101)
  • Microsoft Azure Fundamentals Training & Certification (AZ-900)
  • Microsoft 365 Certified - Teams Administrator Associate
  • AZ-103 - Azure Administrator Associate
  • Microsoft Certified - Azure Identity and Access Administrator
  • AZ-500 - Microsoft Azure Security Technologies
  • Microsoft Certified Solutions Associate - Server 2016
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
  • Cisco Dev Net certification
  • Azure Certified Security Engineer / PCNSE / FCP / CCNP Security / CISSP / Automation certifications or equivalent
  • Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar
  • CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCP, CCSA, ITIL
  • Terraform
  • Azure
  • Sentinel
  • EDR Defender for Cloud
  • Microsoft Security
  • Devops Ci/CD Pipelins
  • Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
  • Version Control (Git)
  • Microservices (Kubernetes, Azure Containers)
  • Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
  • Azure Infrastructure as Code
  • Azure Administration
  • Hybrid Cloud
  • Networking (Firewalls, LAN, VPN)
  • Automation
  • MS Office365
  • Power BI Administration
  • Scripting (PowerShell)
  • ZTNA
  • Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned report writing experience
  • Seasoned project management
  • Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments
  • Seasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
  • Seasoned experience with Border Element, media resources, SRST/SRSV
  • Seasoned experience with Cisco Unified Contact Centre Express
  • Seasoned experience with design and implementation for UC environment
  • Seasoned experience with CME/CUE
  • Seasoned experience in dial plan designs and implementation
  • Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
  • Seasoned experience with Cisco TelePresence video solutions
  • Seasoned experience with Cisco audio and video conferencing solutions
  • Seasoned experience with Webex Calling and Webex Contact Centre solutions
  • Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN
  • Seasoned experience with multi-cluster call manager environments
  • Seasoned ARC and Call Cabinet expertise is advantageous
  • Seasoned experience in Network switching and routing

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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