Trusty & Safety Analyst

• Manage and prioritize the handling of global escalated support tickets, safety incidents, and related insurance claims
• Draft professional written follow-up communication for unique events
• Conduct thorough investigations, utilizing all accessible information, to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns
• Serve as the primary POC for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies)
• Facilitate collaborative efforts to ensure an effective response to escalations
• Develop, implement, and refine SOPs and complex workflows to improve operational efficiency and provide best-in-class support, which includes flagging issues and providing feedback to external customer support agents

• At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims
• Exceptional problem-solving skills, ability to exercise decisive judgment, and apply creative solutions to complex issues
• Strong written and verbal communication skills, including stakeholder management, and the ability to build effective internal and external relationships
• High adaptability, comfort in a fast-paced environment, and a customer-oriented mindset
• Strong analytical and investigative skills, including the ability to find information, recognize trends, and persistently get to the bottom of a situation
• Excellent organizational skills, ability to work independently, multitask, triage escalations appropriately, and own projects from start to finish
• Proficiency with Google Suite

Fluency in a European language

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
• A work-from-home stipend
• An employer-paid healthcare package
• Bird ride credits