Trust Technical Manager Job at Douglas Scott (Bristol)

Trust Technical Manager

We’re looking for an experienced Trust Technical Manager to join a growing, inde...

Location

United Kingdom , Bristol

Salary:

50000.00 - 65000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

STEP qualification or relevant law degree
5+ years’ experience managing UK trusts
Strong knowledge of trust taxation & regulatory requirements
Excellent leadership, organisation & communication skills
Proficiency in Microsoft Office

Job Responsibility

Manage and oversee a portfolio of existing client trusts, delivering excellent service
Ensure trust cases are handled efficiently with optimal team support
Supervise case managers to maintain high administrative standards
Deliver technical training at both individual and team levels
Maintain a strong understanding of regulatory requirements
Lead and support technical business projects as needed
Contribute to wider business initiatives through active team participation
Provide specialist trust advice to your team and colleagues
Manage compliance and risk within your team’s trust cases
Ensure adherence to policies and procedures, contributing to their development

What we offer

25 days holiday + bank holidays
10% employer pension contribution
Life cover (x4 salary) & income protection
Professional fees covered
Employee assistance programme
Friendly, supportive, and growing team

Fulltime

Principal Technical Program Manager - Trust

We are seeking a well-rounded Technical Program Manager for our Trust TPM team i...

Location

India

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Over 8 years of experience in software, cloud infrastructure, security or compliance, preferably in a similar scale enterprise
Recent and relevant experience as a Principal Technical Product Manager or in similar roles leading software teams, with a proven track record of delivering projects on time, within scope, and meeting quality goals in an Agile/Lean environment
Experience in driving change and establishing processes through company-wide initiatives
Strong experience and knowledge of security systems and compliance/privacy certifications, practices, and processes
ideally, you have led security or trust & safety programs in the past
Experience in analyzing business priorities, customer needs, and industry trends, and articulating a long-term roadmap in Privacy, Security, and Compliance
A deep understanding of cybersecurity principles, the threat landscape, and best practices
Excellent interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences

Job Responsibility

Define Strategy and Develop a Roadmap: Create a strategy and roadmap for delivering Security and Compliance programs that align with Atlassian's business objectives and comply with relevant laws and regulations
Lead the Delivery of Critical Projects: Manage multiple streams of work simultaneously, focusing primarily on: Building Tools: Develop systems to integrate security/compliance checks into the product design process and Software Development Lifecycle (SDL)
Collaborating with Experts: Work closely with CISO, legal, data governance, and compliance teams
Achieving Certifications: Assist Atlassian in obtaining regulatory certifications
Collaborate with Key Stakeholders: Work closely with stakeholders in the US, Australia, and India to understand key certification, security, privacy, compliance requirements, while maintaining a deep understanding of our products and platform capabilities
Develop Processes and Practices: Work with leaders across the company to enhance Atlassian’s security posture through high-quality data and scalable solutions
Communicate Effectively: Ensure a comprehensive understanding of status, risks, dependencies, and insights across teams, functions, and programs

What we offer

health and wellbeing resources
paid volunteer days

Senior Platform Manager, Trust and Safety

As a Product Manager in the Trust & Safety team, you will identify customer pain...

Location

United States

Salary:

177000.00 - 208000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years product management experience
Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
Strong analytical, troubleshooting, and problem-solving skills
Experience building machine learning products or technical product management
Experienced in design, and hypothesis driven product development
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
Experience leading teams through ambiguity, and high stakes trade off decisions

Job Responsibility

Creating vision and strategy for Trust & Safety products and platforms
Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
Defining goals and success with clearly measurable objectives and key results
Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints
Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc
Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Technical Account Manager

As a Technical Account Manager at Metronome, you'll serve as the dedicated techn...

Location

United States , New York City; San Francisco Bay Area

Salary:

160000.00 - 220000.00 USD / Year

Metronome

Expiration Date

Until further notice

Requirements

3-5+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar
Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams
Exceptional communication skills with ability to explain complex technical concepts to both technical and non-technical audiences
Strong technical foundation with hands-on experience working with APIs and SQL
Track record of translating business requirements into technical solutions and driving measurable customer outcomes
Strong analytical and problem-solving skills with comfort diving into data to diagnose issues and identify opportunities
Demonstrated ability to build trusted advisor relationships with customer technical and business leaders

Job Responsibility

Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives
Partner with a Strategic Account Manager to support long term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities
Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third party implementations, and custom billing workflows
Provide hands-on technical guidance on API usage, data export modeling, and platform configuration best practices
Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback
Develop trusted advisor relationships with technical decision-makers and Engineering/Accounting/RevOps/Finance leaders at your accounts
Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations
Create account-specific enablement materials including technical training, integration guides, and best practice documentation
Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Market-benched equity
Sales incentive pay (for eligible roles)

Fulltime

Technical Account Manager

As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

7+ years of experience in technical customer facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Identify and address technical issues to ensure high levels of customer satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs across various departments (product management, support, ...)
Offer insights regarding the availability of new features in Wiz

Technical Program Manager, Privacy

Our dynamic and collaborative Privacy team is comprised of global privacy profes...

Location

United States , San Francisco

Salary:

116100.00 - 186500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

4+ years of experience in technical product/program management
Knowledge of privacy frameworks, concepts, and regulations
Experience translating privacy and legal concepts into technical design for a technical audience
Experience with privacy engineering or implementing privacy-enhancing technologies

Job Responsibility

Be the technical liaison between Privacy and cross-functional teams across the business
Influence technical direction across business, engineering, and product teams, including advising on technical designs to implement privacy requirements and building an understanding of our technical architecture
Partner with Data Governance and Trust teams to drive and execute data mapping, inventory, and classification projects
Develop a strategy for enhancing our implementation of privacy-enhancing technologies
Identify and monitor dependencies, risks, issues, and blockers for Privacy partner team projects

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Technical Program Manager

Endor Labs is building the Application Security platform for the software develo...

Location

United States , Palo Alto

Salary:

200000.00 - 250000.00 USD / Year

Endor Labs

Expiration Date

Until further notice

Requirements

8+ years of experience managing technical programs or large-scale software projects, ideally in fast-growing startups or technology companies
Strong background working with distributed engineering teams across multiple time zones
Deep understanding of Agile, Scrum, and Kanban methodologies with a practical approach to applying them in real-world startup environments
Advanced proficiency in JIRA, Confluence including workflows, dashboards, and reporting
Good technical acumen and instincts - able to discuss architecture, trade-offs, and dependencies with engineering leaders
Proven ability to influence and align stakeholders at all levels of the organization
Exceptional organizational, communication, and presentation skills
Background in software engineering, computer science, or related technical discipline

Job Responsibility

Lead Engineering Program Planning: Drive company-wide program planning and execution for all product and platform initiatives. Translate strategy into actionable plans and milestones
Orchestrate Execution: Run sprint and quarterly planning cycles, retrospectives, and progress reviews to ensure on-time, high-quality delivery
Align Global Teams: Partner closely with engineering leads across the US, India, and Europe to maintain alignment and drive shared accountability
Champion Quality and Customer Experience: Lead engineering initiatives focused on improving quality, stability, and responsiveness to customer-reported issues
Influence Without Authority: Build trust across teams and drive execution through influence, not hierarchy
Drive Planning Excellence: Own JIRA and Confluence best practices and help teams adopt effective tracking, reporting, and collaboration habits
Collaborate Cross-Functionally: Partner with Product, Customer Success, and Pre-Sales to ensure engineering is solving the right problems at the right time
Continuously Improve: Identify bottlenecks in execution, propose scalable process improvements, and institutionalize operational excellence

What we offer

Incentives/variable compensations such as commissions, stock options and/or bonuses

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Richmond; Washington; Springfield

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Trust Technical Manager

Douglas Scott

Location:
United Kingdom , Bristol

Category:
Legal

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 10, 2025

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