Trust & Safety New Associate Job at Accenture (Dublin)

Trust and Safety New Associate

Fast-paced and dynamic, this Operations team works with both TV and Film studios...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Curious, enthusiastic, and a quick learner
Ability to work both independently and collaboratively on a tight deadline
Apply sound judgment when dealing with sensitive information which may require escalation
Professional and communicate well with team members from all levels
Organized and know how to prioritize effectively
Adapt well to changes and make quick adjustments to make accommodations
Confident of what is within your scope and are able to escalate issues without making assumptions

Job Responsibility

Liaise between the ops team and the partner
Ensure available content is ordered, delivered, ingested, reviewed and goes live on time
Perform content review to ensure that films/episodes adhere to client policy and legal guidelines
Identify common errors in digital files including, but not limited to: Video issues (digital hits interlacing, motion problems)
Identify common errors in digital files including, but not limited to: Audio levels, mapping and sync
Identify common errors in digital files including, but not limited to: Product metadata and creative asset
Track and organize top priority titles
Educate partners on our platform policies and industry standards
Contribute to internal resources and associated communication documents to help manage partner relationships and development efforts

Fulltime

Trust and Safety New Associate

Fast-paced and dynamic, this Operations team works with both TV and Film studios...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Curious, enthusiastic, and a quick learner
Ability to work both independently and collaboratively on a tight deadline
Apply sound judgment when dealing with sensitive information which may require escalation
Professional and communicate well with team members from all levels
Organized and know how to prioritize effectively
Adapt well to changes and make quick adjustments to make accommodations
Confident of what is within your scope and are able to escalate issues without making assumptions

Job Responsibility

Provide end-to-end operational support in all aspects of digital content distribution
Work with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations
Help educate our partners on industry standards and provide efficient solutions to ops blockers
Work agile with different workflows and use the languages skills listed on your resume based on client requirements

Fulltime

Trust and Safety Associate

As a T2 Operator in Customer Support Operations your main responsibility is to p...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Previous experience and working knowledge of the TVOD industry, digital media content and/or streaming platforms
Ability to work both independently and collaboratively on a tight deadline
Enthusiastic attitude about learning new things
Ability to apply sound judgment when dealing with sensitive information which may require escalation
Professional communication skills with team members from all levels
Organized with effective prioritization
Adaptability to changes and quick adjustments
Flexibility to work Mon-Sun from 6am to 10pm including Bank Holidays
Japanese language proficiency
English language proficiency

Job Responsibility

Provide end-to-end operational support in all aspects of digital content distribution
Work with cross-functional teams to collaborate on launch projects with high visibility
Maintain day-to-day operation
Educate both partners and T1 operators on industry standards
Provide efficient solutions to operational blockers in both English and Japanese
Adapt to shifting responsibilities and additional tasks
Give candid feedback
Help maintain information resources
Shift between multiple workflows based on client demand
Provide support on ad hoc basis or as a permanent solution during weekends and bank holidays as required

Fulltime