Trust & Risk Agent Job at Whatnot (Dublin)

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

4 year degree is a plus
1-3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in French and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Provide inbound email support for our French users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Trust & Safety Agent, 2026 New Grad

The Trust & Safety team is responsible for maintaining the safety and integrity ...

Location

United States , Phoenix

Salary:

24.04 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

A bachelor's degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
Strong communication skills, you can explain things clearly and compassionately
A customer-first attitude and a desire to solve problems with ownership
Ability to multitask and learn new systems quickly
A team player mindset with a drive to improve processes
Weekend availability required

Job Responsibility

Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism

What we offer

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Trust and Safety Agent

We are looking for Trust and Risk Agents to maintain the safety and integrity th...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Availability to work weekends required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Work with the team on reviewing potentially suspicious behavior on a daily basis
Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Digital Sales Specialist - AI Business Solutions - AI Workforce - Portuguese Speaking

Come build community, explore your passions and do your best work at Microsoft. ...

Location

Ireland , Dublin

Salary:

44000.00 - 57200.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's or Master's Degree in Business, Technology, Marketing, Human Resources, or a related field, and/or up to 2 years experience in technology sales, consulting, customer success, or account management
This role requires proficiency in written, reading, and conversational English & Portuguese
Business Relationship Management: The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors
Consultative Selling: The ability to understand customer needs through dialogue before recommending products/services
Conflict Resolution: The ability to manage conflict, disharmony, and strife among people and situations
This role is based in Ireland and has a work site flexibility of up to 50% work from home

Job Responsibility

Drive AI transformation deals by conducting consultative selling conversations with business decision makers (BDMs), showcasing the value of Copilot, Copilot Studio, Viva, and Agents at Work
Act as a trusted advisor by aligning AI solutions to customer priorities, building compelling ROI-based business cases, and qualifying deals effectively
Accelerate paid Copilot growth through immersive engagements, extensibility strategies, and security-focused narratives
Partner with others cross-organizationally and support the development of end-to-end sales motions for Copilot Studio and Cloud PC/Virtualization (Windows 365 and AVD), including Intune Suite attach opportunities
Grow frontline worker (FLW) sockets and Copilot adoption, driving upsell and customer prioritization in collaboration with Digital Sales and Engineering teams
Support Agent 365、ME5、ME7 opportunities through partner-led motions and orchestrate deal closure with Commercial Executives
Engage with internal stakeholders to help build new pipeline and secure customer intent to buy by leveraging digital signals, partner workshops, and marketing events
Maintain accurate account plans and MSX updates, ensuring alignment with strategic priorities and consumption milestones
Coordinate cross-solution opportunities across Security, Business Applications, Surface, and Azure, partnering with ATU, CSU, FastTrack, and other stakeholders
Uphold compliance by modeling ethical behavior, completing required trainings, and proactively identifying and escalating risks

What we offer

Benefits and other compensation (details at https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html)

Fulltime

Principal AI Architect

Wells Fargo is seeking a Principal AI Architect to lead how Software-as-a-Servic...

Location

United States , Charlotte; Iselin

Salary:

159000.00 - 305000.00 USD / Year

Wells Fargo

Expiration Date

July 07, 2026

Requirements

7+ years of architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
5+ years of software engineering experience demonstrated through one or a combination of the following: work experience, training, military experience, or education
3+ years of experience working with Software-as-a-Service (SaaS) products, as an architect, an engineer, or a combination of both
3+ years of experience working with Artificial Intelligence (AI) or machine learning (ML) technologies
Ability to work on site in one of the posted locations
Ability to travel up to 10% of the time

Job Responsibility

Set the architecture direction for how AI capabilities are designed, integrated, and governed across EFT's SaaS platforms — defining current-state, target-state, and transition architectures
Create and socialize the patterns, principles, standards, and guardrails that let teams adopt AI in SaaS products quickly and safely, addressing security, resiliency, governance, and risk
Evaluate and guide the safe adoption of AI features in third-party SaaS products — including embedded copilots, agents, and model integrations — with particular attention to how vendor AI accesses and handles enterprise data
Provide AI-architecture coverage across the wider EFT organization, advising product and engineering teams on AI-enabled solutions beyond SaaS where needed
Advise senior technology and business leaders on complex, first-of-their-kind AI and SaaS challenges, delivering scalable, long-term architectural solutions
Ensure AI-enabled SaaS solutions meet Wells Fargo's security policies, risk controls, data-protection requirements, and architecture governance — partnering closely with risk, compliance, and information security teams
Guide the selection and adoption of architecture frameworks, reference patterns, and strategic tooling for SaaS and AI platforms
Stay current on emerging AI technologies, SaaS trends, and the evolving AI regulatory landscape, recommending innovations that improve efficiency, resiliency, and scalability
Influence internal technology roadmaps and, where appropriate, vendor AI strategies to support enterprise-wide outcomes
Serve as a trusted, hands-on architectural advisor and domain expert to technologists, product teams, and leaders at every level

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

New

Industry Consulting Sr. Manager

We are currently seeking a Industry Consulting Sr. Manager to join our team in D...

Location

United States , Dallas

Salary:

120000.00 - 220000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Accounting, Business, Economics, or related field
10+ years of experience across Finance operations, Finance transformation, consulting, or technology-enabled business transformation
Prior hands-on experience working within an industry Finance department
Strong understanding of Finance business processes from transaction processing to reporting and decision support
Experience engaging with senior Finance stakeholders and leading client discussions
Demonstrated ability to develop offerings, solution concepts, or transformation roadmaps
Strong written and verbal communication skills
MBA, CPA, CA, CMA, or equivalent Finance qualification
Experience in consulting, advisory, or technology services
Experience with ERP/EPM transformation programs

Job Responsibility

Serve as the Finance domain SME across client conversations, solution development, and offering creation
Bring practical experience from having worked in an industry Finance department, with hands-on understanding of day-to-day finance operations
Demonstrate deep understanding of end-to-end finance business processes
Create and lead differentiated Finance domain market offerings aligned to client needs and industry trends
Define the value proposition, target buyer personas, business outcomes, and delivery approach for Finance offerings
Engage directly with client stakeholders including CFOs, Controllers, Finance Directors, FP&A Leaders, Shared Services Heads, and CIO/IT leaders
Lead finance discovery workshops to understand current-state processes, pain points, operating models, and transformation objectives
Translate client challenges into business process improvements, technology-enabled solutions, and AI use cases
Facilitate executive discussions around finance modernization, automation, analytics, AI adoption, and operating model transformation
Act as a trusted advisor who can connect finance process knowledge with technology and business value

What we offer

Incentive compensation based on individual and/or company performance
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

New

Ai Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...

Location

United Kingdom , Birmingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
Strong understanding of data management principles, data governance, and analytics
Experience in Agile product development and backlog management
Degree in Data Science, Computer Science, Business Analytics, or related field
Demonstrable experience of AI product delivery / ownership within insurance or financial services
Strong understanding of AI/ML concepts, model lifecycle, and MLOps
Knowledge of ethical AI principles and regulatory frameworks
Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership

Job Responsibility

Define and communicate the vision, goals, and roadmap for AI products
Align AI initiatives with business strategy and regulatory compliance
Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)

What we offer

Attractive base compensation and discretionary performance related annual bonus
Private medical insurance coverage for both you and your dependents
Company paid life assurance and long term disability insurance
Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
Up to £550 reimbursement towards home office setup
Free in-office lunch and monthly lifestyle allowance
Monthly travel allowance or annual season ticket
The opportunity to save for, and purchase, shares of Beazley stock

Fulltime

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Trust & Risk Agent

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