Trust & Risk Agent Job at Whatnot (Dublin)

New

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

4 year degree is a plus
1-3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in French and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Provide inbound email support for our French users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

New

Senior Systems Administrator

The Senior Systems Administrator plays a critical role in building, maintaining,...

Location

United States , Los Angeles, San Francisco, Phoenix, New York

Salary:

150000.00 - 210000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Support systems administration
Proven experience leading administration of Zendesk and 1+ other customer support platform (e.g., Salesforce Service Cloud, Intercom) at scale, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred)
Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
Experience managing system integrations, configuring APIs, data flows, and automations by working with internal tooling partners
Strong technical skills, including proficiency in HTML, JavaScript, JSON, SQL, and Python
Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions
Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity
Strong documentation and communication skills, with the ability to support training and change management
Comfort balancing strategic improvements with hands-on execution in a high-growth environment

Job Responsibility

Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors
Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
Partner with operations and business stakeholders to translate short- and long-term requirements into scalable system solutions and a product roadmap
Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility
Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution to minimize disruption to support operations
Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency
Support system releases and enhancements, including testing, documentation, training, and change management
Identify opportunities to improve tooling, processes, and system architecture to support scale, reliability, and high-quality user support

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Senior Product Marketing Manager for Agent 365 Security & Governance

AI agents are becoming increasingly ubiquitous across all types of industries an...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience
Experience with and passion for one more of the following: Microsoft 365 Copilot, generative AI, and enterprise IT/security tools
5+ years of experience in product marketing with focus on enterprise IT
Analytical and synthesis skills – able to distill multiple complex technical domains into simple concepts
Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels
Proven ability to manage multiple projects simultaneously and work in a fast-paced environment
Ability to think strategically and drive change in a cross-functional organization
Problem-solving skills and a proactive approach to identifying opportunities and challenge

Job Responsibility

Influence Agent 365 product strategy through close partnership with Product Management, Engineering, and partner Partner Marketing Manager (PMM) teams
Own market, customer, and competitive insights related to AI agents, governance, compliance, risk management, and operational trust
Initiate and co-lead product and messaging research to identify key differentiators and inform positioning, packaging, and go-to-market strategy
Engage directly with customers, partners, and internal stakeholders to validate needs and inform product direction
Define and craft key value proposition for Agent 365 security and governance scenarios, including new technologies addressing AI agent-specific risks and needs
Launch new innovations into market by developing compelling messaging and supporting go-to-market plans, orchestrating execution across marketing, field, and partner teams and ensuring go-to-market is grounded in clear product value and readiness
Maintain accountability for consistency between product reality, messaging, and customer expectations
Work closely with teams across Copilot, Agent 365, Security for AI, Compliance, and platform services to ensure aligned narratives and product direction
Serve as a trusted thought partner to senior product and business leaders, working independently in ambiguous, fast-moving problem spaces and making sound judgment calls without complete information
Raise the bar on strategic thinking, clarity, and rigor for the product marketing team

Fulltime

New

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

New

Trust and Safety Agent

We are looking for Trust and Risk Agents to maintain the safety and integrity th...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Availability to work weekends required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Work with the team on reviewing potentially suspicious behavior on a daily basis
Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

New

Governance, Risk & Compliance Pre-Sales Architect

The Governance, Risk & Compliance (GRC) Pre-Sales Architect will lead the GRC se...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in Information Technology, Security, Governance, Regulatory, Compliance, and Risk Management
Proven experience in a pre-sales, advisory, or consulting role, driving GRC solution sales in the US market
Deep knowledge and hands-on experience in: Enterprise Risk Management (ERM) and operational controls
Compliance Management and Regulatory environment
Emerging technologies like AI/ML, Data Governance, and Agentic AI/ML Risk
Insider Risk Management and Data Protection
Possess one or more major industry certifications, such as CISSP, CISA, or CRISC
Bachelor's degree in a relevant technical or business field

Job Responsibility

Lead the GRC Service Portfolio: Act as the technical and strategic lead for the GRC service portfolio within the US region
Client Engagement & Representation: Represent the GRC services, value proposition, and technical capabilities to prospective clients, acting as a trusted advisor to C-suite and risk stakeholders
Pre-Sales & Solution Design: Drive the pre-sales process by defining, designing, and scoping complex GRC solutions tailored to client needs and regulatory mandates. This includes the implementation of industry-recognized governance frameworks such as NIST, COBIT, COSO, and ISO 27001
Technical Expertise: Showcase demonstrable expertise in consulting, designing, and evaluating enterprise risk management, governance frameworks, and operational controls
Regulatory & Compliance: Provide strategic counsel to organizations on mitigating risks and designing controls across critical areas like: Cybersecurity and Information Security
Technology, Cloud, and Data Privacy
AI/ML and Model Risk Management
Regulatory mandates including HIPAA, PCI-DSS, and Sarbanes-Oxley (SOX 404)
Delivery Experience: Leverage hands-on experience in delivering GRC services, leading compliance programs, risk assessments etc. to shape suitable customer solutions
Stakeholder Management & Collaboration: Complex Stakeholder Alignment: Effectively manage and align expectations across customer business and leadership teams

Fulltime

New

Senior Automation QA Engineer

We’re opening the position of a Senior Automation QA Engineer to work with our C...

Location

Poland , Rzeszów

Salary:

Not provided

Edvantis

Expiration Date

Until further notice

Requirements

5+ years of experience in software quality assurance, with a strong focus on automation and exploratory testing
Demonstrated strength in hands‑on manual testing of complex workflows and systems
Experience testing AI‑powered features, including workflows or systems with probabilistic or non‑deterministic behavior
Strong understanding of exploratory, risk‑based, and system‑level testing approaches
Ability to evaluate AI‑driven behavior based on correctness, consistency, and user trust, rather than strict pass/fail outcomes
Proficiency in JavaScript for test automation
Experience working with modern test automation frameworks
Hands‑on experience testing web applications and APIs
Familiarity with CI/CD pipelines and automated tests execution
Strong analytical and problem‑solving skills, with attention to subtle failures and edge cases

Job Responsibility

Manually test AI‑driven features, workflows, and autonomous agents to deeply understand system behavior, explore edge cases, and identify risk areas
Evaluate AI‑powered workflows and autonomous agents, focusing on correctness, consistency, and user trust rather than strict deterministic outputs
Use exploratory and risk‑based testing to assess probabilistic behavior, system boundaries, and failure modes in AI‑driven features
Design, develop, and maintain automated tests across UI, API, and service layers
Contribute to and evolve test automation frameworks and best practices
Define and implement test strategies for multi‑step workflows that combine deterministic logic with AI behavior
Validate system behavior across data‑driven, configuration‑based, and AI‑assisted use cases
Partner with Engineering and Product teams to clarify expectations, identify risk areas, and improve testability of AI‑powered features
Participate in issue triage, root cause analysis, and defect resolution, especially for subtle or non‑deterministic failures
Help set quality standards for testing AI‑enabled workflows and agent behavior

What we offer

Remote-first work model with flexible working hours (we provide all equipment)
Comfortable and fully equipped offices in Lviv and Rzeszów
Competitive compensation with regular performance reviews
18 paid vacation days per year + all state holidays
12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
Fixed monthly health & wellness compensation, applicable to: medical insurance
fitness and sports activities
English, German, and Polish language courses
Corporate subscription to learning platforms, regular meetups and webinars
Friendly team that values accountability, innovation, teamwork, and customer satisfaction

Fulltime

Senior Product Program Manager, Roadmap Planning & Program Management

The Roadmap Planning & Program Management team sits at the intersection of strat...

Location

United States , San Francisco

Salary:

208000.00 - 260000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

13+ years of experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
Strong product and/or technology experience including product management or engineering (software preferred)
Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program
World-class verbal and written communication skills that can simplify complex topics
Exceptional influencing and presentation skills
Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations
Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
Thrives in ambiguity in a fast-paced, hyper-growth organization

Job Responsibility

Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale
World-class communicator that can simplify the complex
Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
Brings an experienced product mindset to tie strategy and execution together
Develops program plans that are unique to each initiative and require strategic thinking
Operates at a variety of altitudes by tailoring communication style and approach
Expert collaborator that is able to understand consumer, technology, and design
Goes beyond status reporting to drive issues to resolution
Understands best practices, drives improvements, and focuses on simplification

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Trust & Risk Agent

Whatnot

Location:
Ireland , Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Category:Customer Service

Contract Type:Not provided

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