Trust and Safety Support Specialist Job at Lovable (Stockholm)

Director of Trust & Safety Engineering

We are looking for a Director of Trust & Safety Engineering to join our Security...

Location

United States , San Francisco

Salary:

200000.00 - 300000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

10+ years of experience in software engineering with a focus on security or trust & safety
5+ years leading large, multi-disciplinary technical teams
Proven success building and scaling engineering organizations that deliver safety, security, or fraud prevention systems at global scale
Strong technical expertise in backend systems, distributed infrastructure, or data engineering, ideally within developer or platform ecosystems
Deep understanding of platform abuse, AI-generated fraud, automation-based misuse, and emerging risks in large-scale developer platforms
Experience designing or overseeing real-time detection and enforcement systems that use data analytics, automation, or machine learning
Skilled in building alignment between engineering, product, and policy stakeholders to operationalize Trust & Safety initiatives
Demonstrated ability to hire, mentor, and grow high-performing engineering and Trust & Safety teams
Strong judgment balancing innovation, platform reliability, and user safety in a fast-moving environment

Job Responsibility

Lead engineering teams that design, build, and operate systems to detect and prevent platform abuse, fraudulent usage, and malicious activity across the Vercel ecosystem
Develop and maintain detection pipelines that identify fraud and abuse, including AI-generated activity such as synthetic accounts, automated misuse, and malicious or spam content deployed via AI tools
Build systems that protect against billing and credit abuse, compromised accounts, and resource exploitation within Vercel’s platform and infrastructure
Partner with Product, Security, Legal, Finance and Infrastructure teams to embed Trust & Safety program and fraud prevention capabilities directly into developer workflows and core platform architecture
Create automated enforcement and remediation workflows that act on suspicious or confirmed fraudulent or abusive behavior in real time, maintaining a strong balance between platform protection and developer experience
Drive the architecture and data strategy for trust signals, anomaly detection, and AI-driven abuse scoring systems
Collaborate with Legal, Support, and Policy teams to ensure compliance with global regulations while maintaining transparency and fairness in enforcement actions
Oversee the Trust & Safety operations team responsible for policy enforcement, incident response, and user protection
Mentor and grow engineers and Trust & Safety specialists, fostering a culture of technical excellence, transparency, and accountability

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

United States , Denver

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making
Assess agent performance against expectations and competencies, owning performance assessments and development planning
Position and support your team to succeed by a sustained focus on the fundamentals (speed, quality, tone, backlog management, throughput and resolution), remove roadblocks, encourage collaboration
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers, including conducting interviews, providing structured feedback, and helping new hires to ramp effectively and feel supported
Hire talent with strong technical and documentation skills who raise the bar
Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment
Ensure escalations are prioritised appropriately and resolved in a way that protects customer trust and experience
Identify patterns in escalations that indicate systemic risk or opportunity

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Tech Customer Support Agent

Technical Customer Support role requiring Arabic language, located onsite in San...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Arabic language (essential)
Hebrew language is desirable
Valid Full-time work permit
Strong interpersonal skills

Job Responsibility

Develop deep knowledge within a complex product group
Investigate and prioritize advertising issues, raising to a specialist when appropriate
Own tasks end-to-end until they are assigned to specialist
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers
Communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to determine solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas

Fulltime

Health, Safety & Environment Specialist

You'll play a key role in protecting people and enabling a critical business ope...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

NEBOSH General Certificate in Occupational Safety & Health (or equivalent)
Environmental qualification and membership of IOSH (or equivalent professional body)
Strong technical HS&E expertise, ideally within construction, engineering, or technical trades environments
Experience coaching and supporting teams to build practical, real‑world safety solutions
Confident and engaging communicator who can influence positively at all levels
Pragmatic, solutions‑focused mindset with strong risk management capability
Curious, enthusiastic self‑starter who enjoys learning and improving
Reliable and accountable, with a strong sense of ownership for outcomes and standards
Organised and focused, with the ability to manage priorities in an agile environment
Skilled at building positive, collaborative relationships with colleagues, partners, and suppliers

Job Responsibility

Support the Property and Facilities teams to ensure HS&E is effectively managed across projects and day‑to‑day operations
Monitor HS&E performance, identify risks, and drive continuous improvement across the property portfolio
Lead and support incident investigations, ensuring learning is captured and shared
Provide assurance across subcontractor and supplier management, including reviewing and monitoring H&S policies
Act as a trusted technical advisor on specialist areas such as RF hazards, fire safety, work at height, electrical safety, hazardous substances, occupational health, and more
Support the development and implementation of emergency preparedness and response plans
Partner closely with internal teams, third parties, and external auditors to maintain strong HS&E governance
Maintain compliance with ISO 14001 and ISO 45001 standards, supporting and preparing for audits
Coach and support members of the property team to strengthen HS&E capability and awareness
Support event risk assessments and ensure safe planning and delivery

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Top-notch parental leave policies

Fulltime

Health and Safety Partner

Are you an engaging Health & Safety professional who thrives on building partner...

Location

United Kingdom , Coventry

Salary:

52000.00 GBP / Year

Manufacturing Technology Centre

Expiration Date

Until further notice

Requirements

Strong working knowledge of UK Health & Safety legislation and its application within a regulated technical environment
Comprehensive understanding of ISO 45001:2018 and audit readiness
Practical experience applying HSG65 and proportionate risk controls
Competence across contractor control, PTW systems, COSHH, PUWER, DSEAR basics, DSE, vulnerable persons, fire safety and emergency planning
NEBOSH Diploma (Level 6) in Occupational Health & Safety (or equivalent) – essential
ISO 45001 Lead Auditor – desirable
Working towards IOSH membership at GradIOSH (or equivalent)
Be self-motivated, proactive and action-oriented with the ability to drive meaningful improvements
Have strong stakeholder engagement skills with the ability to influence cultural and behavioural change
Be Confident in delivering strategic and operational health & safety initiatives across diverse teams

Job Responsibility

Build trusted relationships with functional leaders and People Partners to deliver tailored Safety Plans aligned to organisational priorities
Lead MTC-wide safety improvement initiatives, influencing decision-making and resource allocation
Drive visible safety leadership, champion participation, and facilitate engagement across all levels
Co-chair functional safety forums and contribute to MTC-wide HSE communications
Coach risk owners on RAMS quality to ensure robust, proportionate controls are consistently applied
Plan, manage and deliver internal assurance activities and support external audits
Lead or support investigations into high-potential or major incidents, ensuring effective corrective actions
Champion digital safety systems, document management, and KPI reporting in collaboration with the APEX Coordinator
Analyse safety data, present insights, and recommend improvements during management reviews
Provide expertise on contractor management and oversee Permit-to-Work arrangements

What we offer

Excellent Pension Scheme
Flexible Working

Fulltime

Health and Safety Partner

We are seeking a proactive, influential and highly skilled Health & Safety Partn...

Location

United Kingdom , Coventry

Salary:

48000.00 - 52000.00 GBP / Year

Manufacturing Technology Centre

Expiration Date

Until further notice

Requirements

Experienced in interpreting and applying UK Health & Safety legislation
Knowledgeable in ISO 45001, HSG65 and effective safety management systems
Competent in contractor control, COSHH, DSEAR basics, PUWER, fire safety and emergency planning
Ideally experienced in specialist areas such as lasers, radiation, automation, NDT or additive manufacturing
Proactive, action‑oriented and committed to driving meaningful improvements
Skilled at influencing and engaging stakeholders at all levels
Able to embed strategy, support cultural change and enhance risk ownership
Excellent communicator with strong presentation and facilitation skills
Collaborative, resilient and data‑driven with a continuous improvement mindset
An active contributor to a positive team culture and psychological safety

Job Responsibility

Build strong, trusted relationships with leaders to deliver local and MTC‑wide Safety Plans
Lead and implement safety improvement initiatives across the organisation
Drive visible safety leadership and employee engagement
Facilitate functional safety forums and support organisation-wide HSE communications
Coach teams on high‑quality risk assessments and proportional risk controls (RAMS)
Lead internal assurance, support external audits and ensure timely close‑out of findings
Conduct or support investigations for major/high‑potential incidents and verify effectiveness of actions
Champion digital safety systems, document management and KPI reporting
Provide specialist advice on contractor management, Permit‑to‑Work and emergency preparedness
Support safety requirements across Civil and Manufacturing projects

What we offer

Vitality medical cover
pension scheme
Tusker car scheme
cycle-to-work scheme
excellent benefits
excellent pension scheme
flexible working
fully flexible working week & hybrid working available

Fulltime

Safety Investigations Specialist I

At Uber, providing outstanding support that establishes trust for riders, driver...

Location

Ireland , Limerick

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
Experience in escalated customer service or relevant prior experience investigating urgent and high-priority issues including accidents allegations and handling sensitive information
Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
Dedication to excellence in behavior, performance and work product
Ability to adjust and adapt in a dynamic work environment
High proficiency using computers (typing, quickly navigating between various tools)
Exceptional reading comprehension and writing skills. Ability to connect what users are asking for with answers to their true issues.
Passion for helping others and creating support experiences that exceed users' expectations!
Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

Job Responsibility

Deliver high-quality service across multiple support platforms including phone and messaging
Handle sensitive issues with compassion and empathy
Provide support and reassurance during unforeseen incidents such as accidents
Be a hardworking advocate for users while answering any questions that come your way
Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.
Lead a high volume caseload by being organized and a subject matter expert
Have keen eye for detail and strong sense of doing the right thing
Triage issues and raise them when vital
Be a great teammate through engagement and ownership

Fulltime

Safety Specialist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

India , Gurugram

Salary:

880000.00 - 1020000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs
Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials
Excellent interpersonal and communication skills, both written and spoken, including conflict resolution
Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations
Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time
Ability to understand and execute policies & procedures
Ability to maintain confidentiality during investigation
Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation

Job Responsibility

Handle cases with complexities with the highest level of service
Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team
Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
Understand how to summarize user issues and escalate to leadership as needed
Manage multiple user cases at the same time while remaining efficient, professional and organized
Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone
Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations
Adapt to your schedule & its potential modifications based on business needs
Be a team player & support operational success as directed by your Management
Demonstrate and share best practices with teammates to drive success at the global service level

What we offer

Bonus or incentives
One or more equity programs
Benefits
Employee Travel Credits

Fulltime

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Trust and Safety Support Specialist

Job Description

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