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Trust and Safety Support Specialist

Sweden, Stockholm · Job Posted May 30, 2026
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Job Description

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, and platform. Be the human in the loop for preventing fraud, harmful behaviors, abuse, and payment risk at Lovable. You'll investigate suspicious accounts, tune detection rules, and turn what you learn from real cases into practice for safety and security.

Job Responsibility

  • Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions.
  • Manage customer interactions for safety related reports.
  • Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies.
  • Tune and propose new rules, signals, and features for our Trust & Safety detection systems.
  • Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps.
  • Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform.
  • Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes.
  • Use AI tooling and agents to enhance abuse detections, response and prevention proactively.

Requirements

  • 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform.
  • Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities.
  • Clear writer.
  • Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction.

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