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Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand services rapidly expanding worldwide. As a T1 Operator in Customer Operations Support your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations. A T1 Operator will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers. It is important to be both flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T1 Operator throughout the continued development of the team. Based on client requirements, you might need to work agile with different workflows and use the languages skills listed on your resume.
Job Responsibility:
Liaise between the ops team and the partner
Ensure available content is ordered, delivered, ingested, reviewed and goes live on time
Perform content review to ensure that films/episodes adhere to client policy and legal guidelines
Identify common errors in digital files including, but not limited to: Video issues (digital hits interlacing, motion problems)
Identify common errors in digital files including, but not limited to: Audio levels, mapping and sync
Identify common errors in digital files including, but not limited to: Product metadata and creative asset
Track and organize top priority titles
Educate partners on our platform policies and industry standards
Contribute to internal resources and associated communication documents to help manage partner relationships and development efforts
Requirements:
Curious, enthusiastic, and a quick learner
Ability to work both independently and collaboratively on a tight deadline
Apply sound judgment when dealing with sensitive information which may require escalation
Professional and communicate well with team members from all levels
Organized and know how to prioritize effectively
Adapt well to changes and make quick adjustments to make accommodations
Confident of what is within your scope and are able to escalate issues without making assumptions
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