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As a T2 Operator in Customer Support Operations your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operation. A T2 Operator will be expected to help educate both our partners and our T1 operators on industry standards, and provide efficient solutions to operational blockers in both English and Japanese.
Job Responsibility:
Provide end-to-end operational support in all aspects of digital content distribution
Work with cross-functional teams to collaborate on launch projects with high visibility
Maintain day-to-day operation
Educate both partners and T1 operators on industry standards
Provide efficient solutions to operational blockers in both English and Japanese
Adapt to shifting responsibilities and additional tasks
Give candid feedback
Help maintain information resources
Shift between multiple workflows based on client demand
Provide support on ad hoc basis or as a permanent solution during weekends and bank holidays as required
Requirements:
Previous experience and working knowledge of the TVOD industry, digital media content and/or streaming platforms
Ability to work both independently and collaboratively on a tight deadline
Enthusiastic attitude about learning new things
Ability to apply sound judgment when dealing with sensitive information which may require escalation
Professional communication skills with team members from all levels
Organized with effective prioritization
Adaptability to changes and quick adjustments
Flexibility to work Mon-Sun from 6am to 10pm including Bank Holidays
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