Trust and Safety Analyst Job at Randstad (Kuala Lumpur)

Trust & Safety Operations Analyst

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, use...

Location

United States , San Francisco

Salary:

189000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Job Responsibility

Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Fraud Analyst (Trust & Safety)

Salt is looking to hire a Trust & Safety Analyst to join of the global employmen...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

Basic understanding of identity theft, fraud, and industry risk trends is a plus
Experience working within a team in a medium to large enterprise is required
A passion for security and a customer-focused approach are key to success
Experience in querying data from multiple sources

Job Responsibility

Collaborate with internal and external stakeholders to resolve customer inquiries
Actively identify fraudulent or non-compliant advertisements and accounts
Analyze and manage alerts generated by detection tools
Offer recommendations for continuous improvement of detection rules
Identify emerging fraud trends and provide suggestions for risk mitigation

Platform Abuse Operations Lead

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety t...

Location

United States , San Francisco

Salary:

148000.00 - 222000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

5+ years in scaled abuse, anti-spam, signals intelligence, or Trust & Safety/abuse as an operations engineer, product manager, or analyst (or similar with an investigative function)
Excellent information distiller, communicator, and relationship-builder
Comfortable with ambiguity and problem-solving
Data, ML, and AI literate, and ability to query large datasets to find patterns of abuse
Ability to keep up with day to day operations while also maintaining longer term projects and management reporting

Job Responsibility

Lead a team of skilled scaled abuse investigators
help define and run the team’s investigations and operations processes
Handle day-to-day team and incident response functions
Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
Systematize and document team operations, metrics, processes, and training materials
Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
Work with our program manager and dedicated engineering team to prioritize and improve our team’s anti-abuse systems, tooling, and capabilities
Manage expectations and communicate the team’s priorities, status, and progress to internal stakeholders
As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Global Safety Response Operations Analyst

We’re looking for experience Trust, Safety, and Risk Operations analysts who hav...

Location

United States , San Francisco

Salary:

189000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
Experience working in incident response, law enforcement response, or escalations management
Deep domain expertise in specialization area and familiarity with relevant legal, policy, and technical frameworks
Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Comfortable with frequent context switching, managing multiple projects, and prioritizing impact

Job Responsibility

Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
Conduct quality reviews and provide feedback to improve consistency across global teams
Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Quantitative Intelligence Analyst

The Strategic Intelligence & Analysis (SIA) team provides safety intelligence fo...

Location

United States , San Francisco

Salary:

198000.00 - 320000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

3–6+ years of experience in quantitative intelligence analysis, trust & safety, security analysis, or risk-focused research
Comfortable working on complex trust & safety domains such as child safety, violent activities, self-harm, or similar high-stakes risk areas
Familiarity with data mining, statistical modeling, and supervised learning methods
Understand how to monitor signals or models for data drift, behavioral adaptation, or performance degradation over time, and can diagnose likely causes
Experience in operationalizing adversarial or strategic risk behaviors, including through red-team exercises, agent-based modeling, or structured scenario analyses
Comfortable working with Python and SQL

Job Responsibility

Discover and define new quantitative risk signals where no established metrics exist
Translate complex trust and safety challenges into measurable signals that can be tracked and stress-tested over time
Develop upstream early-warning and signal frameworks that inform downstream detection and mitigation efforts
Analyze risk trends to assess the underlying drivers and causal factors behind those changes
Conduct data mining and statistical modeling to understand how risks originate, evolve, and propagate across systems
Design adversarial scenarios, and quantitative stress tests to assess exposure, coverage gaps, and vulnerabilities
Produce clear data-driven briefs to support risk prioritization, contingency planning, and strategic risk products across teams

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Trust & Safety New Associate

Content moderators serve as an important line of defense by helping improve the ...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Valid Full-time work permit
Strong resilience and coping skills
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Must be comfortable with exposure to flashing lights or contrasting light and dark patterns
Must be comfortable with exposure to stroboscopic effect images

Job Responsibility

Analyze and review user profiles, audio, videos, and text-based content
Investigate, escalate, and/or resolve issues reported by users or flagged by the system
Manage and regularly review case queues & follow-up on open tickets
Review issue details and analyze, determine and resolve issues for clients
Provide feedback on trends identified in review
Ability to diagnose and solve problems facing multiple clients
Assist the quality analyst and reporting analyst in driving quality customer care outcomes
Become a subject matter expert in the tools & process
Provide support and cover for the team lead
Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue

What we offer

Support and resources for health and well-being
Participation in Accenture's well-being support program
Accessible, inclusive, open and welcoming workplace
Reasonable adjustments to the recruitment process available upon request

Fulltime

Content Integrity Analyst

We’re hiring experienced Trust & Safety / Content Integrity operators who can in...

Location

United States , San Francisco

Salary:

252000.00 - 280000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

5+ years in Trust & Safety, integrity, risk, policy enforcement
Experience working with vendors is a plus
Experience with high-severity safety domains (for example: CBRN, cyber abuse)
Experience building QA programs, calibration loops, and measurable reviewer performance systems
Hands-on experience writing requirements for internal tools, piloting automation, or partnering closely with Engineering on safety systems

Job Responsibility

Interpret and apply OpenAI’s usage policies to complex, novel scenarios
Provide clear guidance to customers and internal teams
Document edge cases and propose policy refinements
Triage, assess, and support actions on content and behavior that can drive real-world harm
Escalate appropriately and help drive cases to resolution
Support incident response and executive-visible escalations by producing clear assessments, recommending next steps, and coordinating with Legal, Compliance, Security, Product, and Engineering as needed
Design and operate processes for human-in-the-loop labeling, content/user reporting, appeals, enforcement actions, and continuous QA
Identify repeatable patterns, translate them into requirements, and partner with Engineering and Data teams to ship tooling and automation
Use quantitative and qualitative analysis to surface emerging abuse patterns, measure policy and tooling performance, and feed insights back into detection systems, product mitigations, and policy updates
Define and monitor KPIs, build calibration and QA programs, iterate on reviewer training, and improve guidelines and tooling based on error analysis

What we offer

Offers Equity
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth

Fulltime

Safety Response Operations Lead

The Global Safety Response Operations Lead is a hands-on team lead who both mana...

Location

Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
4+ years of people leadership or senior-level operational ownership
strong decision-maker in ambiguous, high-risk environments
communicate complex safety and risk decisions clearly and credibly
translate between frontline operations and strategic stakeholders
skilled at influencing without authority
deeply familiar with content moderation, user safety, fraud, or developer risk frameworks
use data, tooling, and automation to improve quality, efficiency, and scale
comfortable leading in a 24/7, high-pressure operational environment

Job Responsibility

Lead and coach a regional team of Safety Response Analysts
Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks
Handle and oversee the most complex and high-risk cases
Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations
Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
Drive operational excellence and continuous improvement
Identify emerging risks and trends

Fulltime

Trust and Safety Analyst

Randstad

Location:
Malaysia , Kuala Lumpur

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Expiration:
March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Trust and Safety Analyst

Randstad

Location:Malaysia , Kuala Lumpur

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 18, 2026

Expiration:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Trust & Safety Operations Analyst

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Trust & Safety New Associate

Content Integrity Analyst

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Location:
Malaysia , Kuala Lumpur

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
February 18, 2026

Expiration:
March 19, 2026