CrawlJobs Logo
Whatnot Logo Whatnot · Customer Service

Trust and Safety Agent

United States, Phoenix 24.04 - 28.85 USD / Hour · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers.

Job Responsibility

  • Work with the team on reviewing potentially suspicious behavior on a daily basis
  • Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends to present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users who need immediate assistance
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions

Requirements

  • Availability to work weekends required
  • Availability to work Holidays as needed
  • 4 year degree is a plus
  • 1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
  • Positive Customer first attitude
  • Proactive problem-solver and process-improver
  • Organized and detail oriented
  • Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
  • Understanding of E-commerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of Collectibles is a plus
  • Desire to enhance your career

Nice to have

  • 4 year degree is a plus
  • Knowledge of Collectibles is a plus

What we offer

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work
Whatnot - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Trust and Safety Agent

8 matching positions

Trust and Safety Agent

You will be responsible for analyzing and reviewing user profiles, audio, videos...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
accenture.com Logo
Accenture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and English skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • A valid Full-time work permit is mandatory
  • Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns
  • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity
Job Responsibility
Job Responsibility
  • Review, classify and or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
What we offer
What we offer
  • Accenture’s well-being support program, designed specifically for the Trust & Safety community
  • Continuous training programs
  • Accessible, inclusive, open and welcoming workplace
  • Fulltime
Read More
Arrow Right

Trust and Safety Agent

You will be responsible for analyzing and reviewing user profiles, audio, videos...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
accenture.com Logo
Accenture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and English skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Must have a valid Full-time work permit (sponsorship not available)
  • Must be fit to work night shifts (night worker health assessment required)
Job Responsibility
Job Responsibility
  • Review, classify and or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Fulltime
Read More
Arrow Right

Trust & Safety Agent, 2026 New Grad

The Trust & Safety team is responsible for maintaining the safety and integrity ...
Location
Location
United States , Phoenix
Salary
Salary:
24.04 USD / Hour
whatnot.com Logo
Whatnot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor's degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
  • Strong communication skills, you can explain things clearly and compassionately
  • A customer-first attitude and a desire to solve problems with ownership
  • Ability to multitask and learn new systems quickly
  • A team player mindset with a drive to improve processes
  • Weekend availability required
Job Responsibility
Job Responsibility
  • Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends to present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users who need immediate assistance
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
What we offer
What we offer
  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • Fulltime
Read More
Arrow Right

Trust and Safety Support Specialist

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, ...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
lovable.dev Logo
Lovable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform.
  • Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities.
  • Clear writer.
  • Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction.
Job Responsibility
Job Responsibility
  • Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions.
  • Manage customer interactions for safety related reports.
  • Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies.
  • Tune and propose new rules, signals, and features for our Trust & Safety detection systems.
  • Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps.
  • Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform.
  • Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes.
  • Use AI tooling and agents to enhance abuse detections, response and prevention proactively.
  • Fulltime
Read More
Arrow Right

Manager, Fraud and Safety Investigations Operations

Lead the Gurgaon team to deliver world-class operational performance, focusing o...
Location
Location
India , Gurugram
Salary
Salary:
3700000.00 - 5300000.00 INR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in business, operations, or a related field
  • advanced education preferred
  • Experience in operations in a people management role within fraud, safety, trust, or customer operations
  • Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment
  • Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context
  • Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments
  • Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams
  • Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets)
  • High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy
  • Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision
Job Responsibility
Job Responsibility
  • Operational leadership and Performance management
  • Lead and manage regional Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery
  • Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed
  • Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination
  • Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs
  • Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews
  • Team leadership and development
  • Hire, coach, and develop a high-performing and engaged team that delivers at scale
  • Foster a culture of accountability, performance excellence, diversity, and inclusion
  • Support the onboarding, upskilling, and mentoring of new and developing Delivery Team Leaders in Fraud and Safety Operations
What we offer
What we offer
  • bonus or incentives
  • one or more equity programs
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Lead, Advanced Analytics, Trust & Safety

We are looking for an Advanced Analytics Lead to help Airbnb enable travel for o...
Location
Location
United States
Salary
Salary:
157000.00 - 185000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 5+ years of industry experience in business analytics
  • A degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
  • Must have experience supporting trust and safety and/or have worked closely with policy, content moderation, or security teams
  • Expert skills in SQL
  • Expert in at least one programming language for data analysis (Python or R)
  • Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
  • Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
  • Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision
  • Ability to identify issues both within and outside of your immediate scope, and propose solutions
Job Responsibility
Job Responsibility
  • Lead and drive data-driven product roadmap for the FSO - Defense Platform working group
  • Recommend actionable solutions backed by data and metrics to product problems
  • Build the business insights & reporting platform to detect and support the mitigation of potential fraud behavior and actors across the Airbnb platform
  • Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others
  • Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development
  • Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
  • Influence experimentation & measurement strategies
  • conduct power analyses, define exit criteria, and use statistical models to improve inference
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Reservations and Communications Agent

Join our Forbes Five-Star team and take your career to the next level at Four Se...
Location
Location
United States of America , Boston
Salary
Salary:
32.83 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires reading, writing and oral proficiency in the English language
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Excellent and unwavering customer service
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
  • 2-3 years experience in a similar role
  • Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred
Job Responsibility
Job Responsibility
  • This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown
  • Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival
What we offer
What we offer
  • FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Educational assistance programs, as well as in-house training workshop for all employees
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Reservations And Communications Agent

We are seeking individuals who are passionate about hospitality and possess a ke...
Location
Location
United States of America , Boston
Salary
Salary:
32.83 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires reading, writing and oral proficiency in the English language
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Excellent and unwavering customer service
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
  • 2-3 years’ experience in a similar role
  • Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred
Job Responsibility
Job Responsibility
  • Handle reservations for both Four Seasons One Dalton and Four Seasons New York Downtown
  • Capture sales from in-coming reservations calls and coordinate details of each reservation
  • Complete internal reservation forms
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests
  • inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
What we offer
What we offer
  • FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Educational assistance programs, as well as in-house training workshop for all employees
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right