Trust and Safety Agent Job at Whatnot (Phoenix)

Product Lead, Safety Systems & Trust

At Inflection AI, our public benefit mission is to harness the power of AI to im...

Location

United States , Palo Alto

Salary:

230000.00 - 300000.00 USD / Year

Inflection AI

Expiration Date

Until further notice

Requirements

Technical deep-diver with a strong grasp of ML concepts including LLMs, RAG, diffusion models, and the nuances of model drift
8+ years of product experience, with a track record of shipping complex products from 0 to 1 at scale, ideally in Integrity, Trust & Safety, or other high-stakes AI domains
Systems thinker who thrives in high-ambiguity, low-precedent environments where you define both the problem and the solution
Ethical architect and first-principles thinker committed to making AI safe and beneficial for humanity
Hands-on experience with Constitutional AI or self-correction loops in LLM chains
Deep expertise in adversarial analysis, including many-shot jailbreaking and prompt injection mitigation
Proficiency in creating safety evaluations and using telemetry to measure system performance and blind spots
Have a bachelor’s degree or equivalent in a related field to the offered position requirements.

Job Responsibility

Productize safety stack and inference engine capabilities, including low-latency, token-level safety filters and constrained decoding protocols that block harm without degrading performance
Partner with Research on alignment and model behavior, defining RLHF/DPO objectives and reinforcement signals while developing taxonomies for steerability and model behavior
Lead adversarial assessment and red-teaming initiatives, architecting automated stress-test infrastructure and evaluation frameworks for safety benchmarks
Serve as a strategic leader driving cross-functional teams to implement and evolve Inflection’s most critical safety initiatives
Build the affordance layer for trust, working with Design to ensure users understand when and why to trust AI interactions and agent decisions
Drive policy-as-code execution, partnering with Legal and Engineering to translate privacy, safety, and brand principles into technical specifications
Shape system instructions, fine-tuning datasets, and user experience guardrails to support safe and ethical AI deployment.

What we offer

Diverse medical, dental and vision options
401k matching program
Unlimited paid time off
Parental leave and flexibility for all parents and caregivers
Support of country-specific visa needs for international employees living in the Bay Area
Meaningful equity component.

AI Safety Policy & Operations

We're looking for someone to join our Safety team and own key outcomes across po...

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Broad experience across Trust & Safety: policy, operations, investigations, and content moderation, not just one specialty
Track record of owning and delivering safety outcomes end-to-end, ideally in fast-moving, engineering-first environments
Deep familiarity with the global AI regulatory landscape: EU AI Act, DSA, US state laws, and emerging frameworks
Technically conversant: comfortable with dashboards, SQL, and ML concepts, able to collaborate deeply with engineers, able to read automation in python
Strong risk calibration: you know when to move fast, when to pause, and how to balance user safety with product velocity
Exceptional communicator who can translate complex safety considerations for engineers, product managers, executives, and external stakeholders

Job Responsibility

Design and evolve safety policies for audio AI, image/video AI and agentic safety. Aligned with ISO42001, EU AI Act, DSA, US state laws, and global regulatory developments
Build scalable, AI-powered systems and workflows that dramatically reduce response times and increase policy coverage
Partner with Safety Engineers to translate policy requirements into automated detection, moderation, and enforcement systems
Drive cross-functional safety integration with product, engineering, legal, and operations teams, ensuring safety is embedded into the development lifecycle, not bolted on after
Respond to safety policy escalations: partner closely with moderation and investigations teams to triage, investigate, and resolve complex incidents, ensuring decisive and transparent action when user or platform integrity is at risk

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

New

Trust and Safety Agent

You will be responsible for analyzing and reviewing user profiles, audio, videos...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and English skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Must have a valid Full-time work permit (sponsorship not available)
Must be fit to work night shifts (night worker health assessment required)

Job Responsibility

Review, classify and or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Fulltime

Senior Product Manager, B2B AI

We are seeking a Senior Product Manager to lead the development of AI-powered B2...

Location

United States , San Francisco, CA; San Mateo, CA

Salary:

150000.00 - 205000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

10+ years of product management experience
at least 4+ years in AI/ML-driven products or consumer applications
proven track record of shipping B2B-facing products at enterprise scale, ideally with conversational AI, recommendation systems, or agentic experiences
strong understanding of AI UX principles including trust and safety, proactive vs. reactive experiences, and agentic design
high technical acumen: able to work closely with platform/ML teams, understand API-driven integrations, and make sound architecture tradeoffs
exceptional strategic thinker and operator: able to articulate a bold vision while driving execution at pace
excellent cross functional leadership skills: influence without authority, build alignment, and inspire teams
passion for AI – scaling by teaching AI skills to other PMs in the company

Job Responsibility

Prototype the contractor AI product vision, establish the roadmap for AI-driven experiences across the all user personas of B2B product portfolio, and translate business goals into experiences that deliver measurable impact
Drive agentic experiences by embedding the AI agent into core contractor journeys, delivering proactive insights and recommendations, and enabling meaningful actions on behalf of users
Lead integrations and applications by partnering with engineering, design, and data science to deliver end-to-end AI features, shaping frameworks for experimentation and conversational UX, and collaborating with the AI Platform team on APIs, guardrails, and model capabilities
Champion the copilot vision by evolving the AI agent into a trusted partner that empowers contractors, with a focus on building trust through transparency, reliability, and user control
Measure and iterate by defining and tracking KPIs such as engagement, task completion rates, retention, NPS, and cost-to-serve reduction, and continuously refining AI-driven experiences based on behavioral data and feedback loops

What we offer

May be eligible for a bonus

Fulltime

New

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Tech Lead, Trust & Safety

We are looking for experienced Tech Lead to join our Player Care team at Superce...

Location

Finland; United Kingdom , Helsinki; London

Salary:

Not provided

Supercell

Expiration Date

Until further notice

Requirements

Background in designing, developing, operating, and maintaining production systems
Proven experience in leading software development projects and managing engineering teams
Excellent programming skills with at least 5 years of experience in server-side development in NodeJS, Go, Python, or Java
Familiarity with modern AI technologies and LLM-powered systems
Ability to convey complex technical concepts to non-technical stakeholders
Ability to manage priorities and tight deadlines with incomplete data
Ability to think clearly under pressure
Extensive experience with cloud computing platforms, preferably AWS
Enthusiasm for games

Job Responsibility

Lead and manage external developers working both in-house and remotely, leading by example
Provide technical guidance and mentorship to the engineering team
Design, implement, and maintain scalable, highly available, and secure systems written in various programming languages
Plan, execute, and oversee projects aimed at improving technologies and processes that enhance the experiences of both players and support agents
Oversee cloud platform operations, ensuring the performance and reliability of Trust & Safety systems
Participate in a rotating on-call duty to provide 24/7 support for critical systems

What we offer

Relocation support for you and your family

Fulltime

New

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

4 year degree is a plus
2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in German and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Provide inbound email support for our German users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

New

Trust & Risk Agent

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and t...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

4 year degree is a plus
1-3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in French and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Provide inbound email support for our French users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Trust and Safety Agent

Whatnot

Location:
United States , Phoenix

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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