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Truck Service Advisor

United Kingdom, Redbridge 32000.00 GBP / Year · Job Posted March 13, 2026
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Job Description

Are you an experienced Service Advisor with a passion for delivering outstanding customer service? An exciting opportunity has arisen to join the team at Adams Morey Redbridge as a Truck Service Advisor. At Adams Morey, we pride ourselves on providing first-class support to commercial vehicle operators, keeping their fleets on the road and their businesses moving. As the key link between our workshop and customers, you’ll play a vital role in delivering a professional, efficient, and customer-focused service experience. If you thrive in a fast-paced environment, have strong organisational skills, and enjoy building lasting customer relationships, we’d love to hear from you. Join a respected commercial vehicle dealership where your skills are valued, your development is supported, and your contribution truly makes a difference. Drive your career forward with Adams Morey Redbridge today.

Job Responsibility

  • Provide administrative support to the branch and assist the Workshop Supervisor with the day-to-day running of the workshop
  • Act as the main point of contact between customers and the workshop, liaising on defects, costs, and job updates by phone and email
  • Check service sheets for accuracy and sign off completed jobs
  • Chase outstanding order numbers and manage multiple customer procedures daily
  • Prepare and issue invoices and quotations accurately in line with company procedures, using strong computer skills
  • Deliver high standards of customer service, quality, and attention to detail at all times
  • Work in line with company values, promoting teamwork, clear communication, and mutual respect
  • Comply with GDPR, Health & Safety regulations, and participate in relevant training as required

Requirements

  • Service Administration experience
  • Basic mechanical knowledge
  • Experience of providing excellent customer service
  • Be a good team player, assisting other members of staff when appropriate
  • Excellent time keeping & organisational skills
  • Understand the importance of accuracy
  • Comfortable working in a fast-paced environment
  • Ability to plan ahead effectively and multi-task

What we offer

  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if you are ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee discounts on a range of products and services including holidays, days out and supermarket shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Free parking
  • Cycle To Work Scheme
  • Competitive Salaries
  • Career development pathways and training
  • Quarterly Star Awards

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