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Are you an experienced Service Advisor with a passion for delivering outstanding customer service? An exciting opportunity has arisen to join the team at Adams Morey Redbridge as a Truck Service Advisor. At Adams Morey, we pride ourselves on providing first-class support to commercial vehicle operators, keeping their fleets on the road and their businesses moving. As the key link between our workshop and customers, you’ll play a vital role in delivering a professional, efficient, and customer-focused service experience. If you thrive in a fast-paced environment, have strong organisational skills, and enjoy building lasting customer relationships, we’d love to hear from you. Join a respected commercial vehicle dealership where your skills are valued, your development is supported, and your contribution truly makes a difference. Drive your career forward with Adams Morey Redbridge today.
Job Responsibility:
Provide administrative support to the branch and assist the Workshop Supervisor with the day-to-day running of the workshop
Act as the main point of contact between customers and the workshop, liaising on defects, costs, and job updates by phone and email
Check service sheets for accuracy and sign off completed jobs
Chase outstanding order numbers and manage multiple customer procedures daily
Prepare and issue invoices and quotations accurately in line with company procedures, using strong computer skills
Deliver high standards of customer service, quality, and attention to detail at all times
Work in line with company values, promoting teamwork, clear communication, and mutual respect
Comply with GDPR, Health & Safety regulations, and participate in relevant training as required
Requirements:
Service Administration experience
Basic mechanical knowledge
Experience of providing excellent customer service
Be a good team player, assisting other members of staff when appropriate
Excellent time keeping & organisational skills
Understand the importance of accuracy
Comfortable working in a fast-paced environment
Ability to plan ahead effectively and multi-task
What we offer:
Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee discounts on a range of products and services including holidays, days out and supermarket shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33