Triple Zero Operator, Telstra

Triple Zero Operator

Telstra

Location:
Australia, Adelaide

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Adelaide, South Australia. The role is high volume, fast paced, and involves providing efficient and accurate connection of calls to Emergency Police, Fire, and Ambulance organisations. It requires high resilience and the ability to provide consistent high-quality service.

Job Responsibility:

Efficiently connect all emergency calls to Police, Fire or Ambulance
Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
Manage your own work performance to meet set objectives
Ensure every customer is treated with an empathetic approach
Uphold the Telstra Values, Cultural Priorities and Code of Conduct at all times

Requirements:

High volume Contact Centre Experience
Computer Literacy skills
High Resilience Level and the ability to cope well under pressure
Experience in working in a team-based environment

What we offer:

Paid Annual Leave
Paid Sick Leave entitlements
Superannuation at an impressive rate of 11.5%
Employee discount (30%) on Telstra services
Rest Breaks every hour

Additional Information:

Job Posted:
May 30, 2025

Expiration:
June 14, 2025

Employment Type:

Parttime

Work Type:

On-site work

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