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We are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Adelaide, South Australia. The role is office based with no capacity to work from home. We offer multiple roles that perfectly cater to those who prefer to work just 5 hours a day Monday to Friday morning shift.
Job Responsibility:
Efficiently connect all emergency calls to Police, Fire or Ambulance
Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
Manage your own work performance to meet set objectives
Ensure every customer is treated with an empathetic approach
Follow the Telstra Values, Cultural Priorities and Code of Conduct at all times
Requirements:
High volume Contact Centre Experience
Computer Literacy skills
High Resilience Level and the ability to cope well under pressure
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