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Randstad Logo Randstad · Call Center

Triple Zero (000) Operator – Afternoon/Evening Shift

Australia, Adelaide · Job Posted July 13, 2026
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Job Description

We are looking for energetic Call Centre Agents to join our dynamic teams at our Inbound Emergency Services Answer Point Contact Centre in Adelaide. In this role, you may be the calmest voice someone hears on one of the hardest days of their life. This is a fast-paced, high-volume, and crucial role where you will provide the efficient and accurate connection of emergency calls to Police, Fire, and Ambulance services. Your primary focus will be embedding a 'First Time Right' culture, ensuring every caller receives a consistent, high-quality, and empathetic service standard.

Job Responsibility

  • Provide the efficient and accurate connection of emergency calls to Police, Fire, and Ambulance services
  • Embedding a 'First Time Right' culture, ensuring every caller receives a consistent, high-quality, and empathetic service standard

Requirements

  • Experience working in a high-volume Contact Centre environment
  • Strong computer literacy skills
  • An empathetic approach to customer service
  • The ability to work cohesively within a team-based environment

What we offer

  • Scheduled rest breaks (10 or 15 minutes) every 70 minutes
  • Adelaide CBD location with close access to public transport in a newly refurbished office
  • Contract stability with a strong view to extend
  • Comprehensive training provided for long-term career development
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