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Trios Onboarding & Training Consultant - DACH

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3Shape

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Location:
Ukraine , Kyiv

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The TRIOS Onboarding & Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.

Job Responsibility:

  • Build trusted customer relationships and provide a first-class TRIOS onboarding experience
  • Provide prompt follow-up and attention to customer inquiries
  • Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management
  • Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit
  • Verify product installation to ensure that there are no issues
  • Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance
  • Monitor and follow up on the users onboarding journey
  • Interact with other departments and local academies and escalate customers’ feedback further
  • Tracking, Reporting, and administrative tasks
  • Setting up the customer’s account
  • Enter client information into CRM or project management software
  • Monitor users’ progress through the onboarding journey and follow up

Requirements:

  • Fluent in German
  • Customer obsession, high curiosity in people and willingness to help
  • Strong ability to learn fast and competent to learn new software
  • Strong Communicator—must be able to provide clear, concise training and advice to the customer
  • Global Mindset-Must be able to understand and effectively work across cultural boundaries
  • Problem-solving and logical thinking skills — through focused listening and observation, can identify key issues and limiting factors
  • Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines
  • Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen
What we offer:
  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years

Additional Information:

Job Posted:
February 23, 2026

Work Type:
Hybrid work
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