TRIOS Onboarding & Customer Support Consultant

• Deliver a structured remote onboarding program for new TRIOS customers
• Guide customers through their onboarding journey from product delivery to confident daily use
• Verify product installation and ensure systems are properly configured
• Deliver remote scanning training sessions and provide follow-up training guidance
• Monitor and support customers throughout their onboarding journey to ensure successful product adoption
• Maintain accurate customer records and documentation in CRM systems
• Provide excellent and efficient technical support for 3Shape hardware (TRIOS intraoral scanners) and software via online sessions, phone calls, and email
• Troubleshoot hardware, software, and connectivity issues
• Manage support cases by collecting relevant information from customers according to company procedures and recording this in the company CRM
• Provide prompt responses and follow-up to customer inquiries
• Escalate technical issues and customer feedback to relevant internal teams

• Dental background is strongly preferred
• Bachelor of Science or Engineering are preferred
• Fluent English is required
• Experience with using TRIOS intraoral scanner is preferred
• CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus
• Ability to clearly explain technical concepts and guide customers through digital workflows
• Familiar with case handling, troubleshooting, and customer care
• Willing to share knowledge and experience with colleagues
• Good customer handling and communication skills
• Able to work in an international and multicultural environment
• Comfortable working afternoon shifts from 11:00 AM to 7:00 PM

CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience

• A great international team with opportunities to grow
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Competitive salary level
• Hybrid working arrangement with flexibility (2 days from office, 3 days from home)
• Good working conditions in a comfortable office in Alexandria, Sydney
• Opportunity to become a part of the success that 3Shape has created over the past 25 years