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3Shape Logo 3Shape · Customer Service

TRIOS Onboarding & Customer Support Consultant

Australia, Sydney 65000.00 - 75000.00 AUD / Year · Job Posted April 11, 2026
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Job Description

Join 3Shape as TRIOS Onboarding & Customer Support Consultant! In this role, you will ensure that customers not only purchase a 3Shape TRIOS intraoral scanner, but also have an exceptional experience using it. You will guide customers through the onboarding journey, provide remote training, and deliver technical support on TRIOS hardware and software.

Job Responsibility

  • Deliver a structured remote onboarding program for new TRIOS customers
  • Guide customers through their onboarding journey from product delivery to confident daily use
  • Verify product installation and ensure systems are properly configured
  • Deliver remote scanning training sessions and provide follow-up training guidance
  • Monitor and support customers throughout their onboarding journey to ensure successful product adoption
  • Maintain accurate customer records and documentation in CRM systems
  • Provide excellent and efficient technical support for 3Shape hardware (TRIOS intraoral scanners) and software via online sessions, phone calls, and email
  • Troubleshoot hardware, software, and connectivity issues
  • Manage support cases by collecting relevant information from customers according to company procedures and recording this in the company CRM
  • Provide prompt responses and follow-up to customer inquiries
  • Escalate technical issues and customer feedback to relevant internal teams

Requirements

  • Dental background is strongly preferred
  • Bachelor of Science or Engineering are preferred
  • Fluent English is required
  • Experience with using TRIOS intraoral scanner is preferred
  • CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus
  • Ability to clearly explain technical concepts and guide customers through digital workflows
  • Familiar with case handling, troubleshooting, and customer care
  • Willing to share knowledge and experience with colleagues
  • Good customer handling and communication skills
  • Able to work in an international and multicultural environment
  • Comfortable working afternoon shifts from 11:00 AM to 7:00 PM

Nice to have

CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience

What we offer

  • A great international team with opportunities to grow
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Competitive salary level
  • Hybrid working arrangement with flexibility (2 days from office, 3 days from home)
  • Good working conditions in a comfortable office in Alexandria, Sydney
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years
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