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The Trilingual Administrative Assistant (TAA) provides trilingual administrative and technical support to the teams within WAHIAD. The TAA uses initiative to research, propose, document, and review administrative processes, procedures, and guidelines to ensure the smooth running of the Department. The TAA applies their interpersonal and communication skills to provide guidance and training on these administrative processes within WAHIAD, and to deliver excellent customer services to users of the World Animal Health Information System (WAHIS) Customer Service Desk. The TAA employs their attention to detail, strong analytical capacity, structured reasoning and language skills to produce high-quality communications and information products for the reporting and consulting users of WAHIS, to manage a wide range of information datasets, and to produce regular performance indicator reports for the Department, the Organisation and donors. The TAA has robust time management and organisational skills and meets competing deadlines.
Job Responsibility:
Provide administrative and technical support to the various teams within WAHIAD (55%)
Draft, format, proofread, redirect and archive incoming and outgoing emails to facilitate knowledge transfer within the WAHIAD team and the Organisation
Document, review and improve administrative processes, and provide guidance and training to the WAHIAD team as required
Analyse complex administrative situations where processes are undefined or fragmented, structure the problem, propose operational approaches, and coordinate the implementation of agreed solutions
Manage the publication, update and archiving of WAHIAD-owned content on various platforms include SharePoint, Customer Relationship Management tool (CRM), Delegates web portal, WOAH website, and WAHIS support desk platform
Participate in activities linked to the improvement and evolution of various WOAH platforms (CRM, Delegates web portal, WOAH website)
Support the planning and follow-up of WAHIAD team activities
Support the technical activities of the WAHIAD team
Support the general onboarding of new WAHIAD colleagues, liaising with other Departments/Units as required
Process WAHIAD purchases through the Organisation’s procurement tool
Collect mail addressed to the Department
Manage stationary orders for the WAHIAD team
Provide administrative and technical support to the project team of the World Animal Health Information System (WAHIS) (35%)
Manage the daily running and contribute to the long-term improvement of the WAHIS customer satisfaction platform/support desk
Provide guidance and training to internal and external users of the WAHIS platform and the support desk
Support the activities related to the interconnection of the European Commission Animal Disease Information System (ADIS) with WAHIS
Oversee the activities linked to user account management in the WAHIS platform and the support desk, participating in functional testing as required
Participate in the review and improvement of the WAHIS platform and the support desk, liaising with external service providers as required
Prepare customised presentations, reports and official communications of the WAHIS project team
Provide administrative assistance during meetings or workshops as required
Assist in the logistical management of events and projects (5%)
Assist the WAHIAD team in managing its schedule of events
Liaise with relevant parties including staff at WOAH Headquarters, staff in the WOAH Regional and Sub-Regional Representations, Delegates, Focal Points and other stakeholders
Coordinate the organisation of Global or Regional training workshops, ad hoc Groups, Working Groups, Specialist Commissions or other events as assigned, including the coordination of invitations, preparation/translation of presentations/documents, room-booking and preparation of equipment
Participate in the collection or drafting of meeting outcome reports
Prepare technical documents (5%)
Prepare, proofread, edit, format and publish working documents, letters, reports and presentations in the three official WOAH languages (English, French, Spanish)
Prepare, format and circulate meeting or mission reports (most often in English)
Oversee and/or participate in the translation and quality assurance of documents, letters, reports and presentations in the three WOAH languages, liaising with internal/external translators as required
Support the early warning team as a trilingual back-up (verification, translation, publication and distribution of WAHIS reports)
Support other Departments/Units in the Organisation with document preparation (on occasion, and if availability permits)
Requirements:
Undergraduate degree OR degree in administrative support, humanities, or related discipline
Professional experience in administrative assistance with international exposure
Experience in roles involving complex administrative systems, process design, operational structuring, or organisational analysis
Experience working in environments where procedures are not fully predefined
Experience with web content management (standard CMS such as WordPress)
Experience in managing or supporting projects in an international or multi‑stakeholder environment
Experience contributing to the development, documentation or improvement of administrative or operational processes
Experience preparing, editing and formatting documents for internal and external audiences (e.g., reports, presentations, briefings)
Experience collaborating with cross‑functional teams or supporting technical teams through administrative coordination
Excellent command of English, French and Spanish, both written and oral
Strong computer skills in a Microsoft environment, including Word, Excel, PowerPoint, Outlook and Power BI, as well as good knowledge of Adobe Acrobat
Excellent proofreading and editing skills, with strong attention to detail
Strong analytical and structured reasoning skills
Ability to analyse complex administrative systems and workflows
Capacity to structure ambiguous problems into operational processes
Ability to design, formalise and implement administrative or operational procedures in complex environments
Experience in managing a customer service platform (such as Freshworks)
Strong data entry and data analysis skills
Proficiency in database management and/or experience with a CRM tool
Experience using digital graphics tools such as Canva or Photoshop
Ability to operate effectively in complex administrative contexts
Ability to translate complexity into structured operational processes
Excellent communication skills, both written and spoken
Willingness and ability to work in a multi‑cultural team with sensitivity and respect for diversity
Strong organisational skills and ability to work efficiently, managing multiple priorities and meeting deadlines
Capacity to work autonomously and take ownership of tasks
Strong problem‑solving and relationship‑building skills
Proven ability to work with discretion, professionalism and a high level of service orientation
Ability to remain adaptable and solution‑oriented in dynamic, fast-paced, or uncertain contexts
What we offer:
The salary is exempt from income tax in France
WOAH places high value on a multicultural and positive work environment