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Brook Street is delighted to be recruiting for a Tribunal Support Officer to join our well‑established public sector client based in Newport. This is a hybrid role offering excellent work-life balance, strong team culture, and access to on‑site perks including free onsite parking, multiple cafés, competitive pay, an on‑site gym, and supportive training and development opportunities. You will provide essential administrative support within the Tribunal Section of the IPO, working closely with caseworkers and helping to ensure tribunal hearings run smoothly. This is a busy and varied role that involves managing a high volume of email correspondence, maintaining accurate records, and delivering excellent communication to colleagues and external stakeholders.
Job Responsibility:
Monitor and manage Tribunal mailboxes, ensuring emails are triaged, actioned, and distributed promptly
Upload and process email correspondence into internal systems with accuracy and attention to detail
Respond to incoming telephone enquiries, transferring calls or taking messages as required
Communicate professionally with internal and external stakeholders via phone, email, and written correspondence
Support case management activities through a variety of administrative tasks using internal systems and processes
Requirements:
At least one year of administrative experience
Strong organisational and multitasking skills
Confident IT skills, including Outlook and Microsoft Office
Excellent attention to detail
Clear, professional communication skills
Ability to work efficiently in a fast‑paced environment