Tribunal Clerk

• Processing all types of correspondence, both manual and electronic, in line with current guidance
• Updating appeals on the database accurately and promptly
• Interacting with other government departments, salaried, and fee-paid Judges/Members
• Clerking tribunal hearings across Manchester and surrounding areas, ensuring hearings run smoothly and on time
• Meeting and greeting Judicial panel members, customers, and representatives
• Managing hearing logistics, including recording proceedings and ensuring timely updates of outcomes
• Producing Decision Notices on the day and notifying First Tier Agencies of decisions
• Handling customer queries, explaining hearing processes, and providing excellent service
• Operating recording equipment (video/telephone) and assisting with administrative tasks such as photocopying and document collection
• Typing judicial notes onto templates for distribution
• Occasional travel to other tribunal locations such as Wigan, Stockport, Rochdale, and Bolton, with expenses reimbursed

• Strong organisational skills with the ability to manage multiple tasks efficiently
• Excellent communication skills, friendly and professional in all interactions
• Ability to operate recording equipment and handle administrative duties with accuracy
• Flexibility to travel within the area as needed
• A proactive approach and a customer-focused attitude

• Experience in tribunal or court clerking is advantageous
• Knowledge of tribunal processes and legal terminology
• Good IT skills, including familiarity with databases and typing

Expenses reimbursed for travel to other tribunal locations