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Tribe Architect

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Marks and Spencer

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Tribe Architect within Customer, you’ll take ownership of a broad and impactful portfolio, including loyalty, CRM, banking, personalisation, online selling platforms, fulfilment and returns, contact centres, and the technology that powers our store estate. You’ll be accountable for defining and realising the target architecture for your tribe, making sure enterprise and system capabilities are fully aligned to business needs. Working closely with solution architects and Principal Engineers, you’ll guide architecture solutions end-to-end, shape technical strategies, and help prioritise delivery to achieve the right outcomes.

Job Responsibility:

  • Define and deliver the Tribe’s architecture vision, set the roadmap, target states, and technical direction that align with business strategy, ensuring simplification, scalability, and cost optimisation
  • Lead and inspire technical teams, guide solution architects and engineers, mentor future talent, and foster a high-performing, collaborative, and inclusive architecture community
  • Shape technology choices and standards, drive vendor and tooling decisions, set architecture principles and patterns, and ensure solutions align with enterprise models, policies, and compliance requirements
  • Partner with business and product leaders, translate business outcomes into actionable architecture, influence priorities, and co-create executable plans that bring value to customers and colleagues
  • Safeguard and optimise the landscape, ensure security, reliability, lifecycle management, and continuous improvement, while driving innovation and measurable business impact

Requirements:

  • Domain experience covering online browse and checkout experience underpinned by a flexible decoupled microservices architecture
  • Proven architecture expertise, significant experience in solution architecture, with recent hands-on delivery of large-scale digital transformation using Agile ways of working
  • Technical leadership at scale, deep knowledge of architectural patterns, integration, platforms, and modern engineering practices, with the ability to evaluate and apply emerging technologies
  • Strategic influence, experienced in aligning technology, people, and process change to business objectives, with strong commercial acumen and a track record of driving enterprise-wide outcomes
  • Collaboration and communication, exceptional stakeholder engagement skills, able to build consensus across complex environments and inspire cross-functional teams
  • Risk, compliance & change expertise, skilled at balancing innovation with governance, managing risk, and leading change through Agile and enterprise architecture frameworks
What we offer:
  • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
  • Competitive holiday entitlement with the potential to buy extra holiday days
  • Discretionary bonus schemes
  • A generous Defined Contribution Pension Scheme and Life Assurance
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
  • Amazing perks and discounts via our M&S Choices portal
  • Industry-leading parental, adoption and neonatal policies
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist
  • A charity volunteer day

Additional Information:

Job Posted:
January 18, 2026

Expiration:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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