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Trial Coordinator

https://www.lhh.com/ Logo

LHH

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Location:
United Kingdom , London

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role you will facilitate the showcasing of EZRA's key propositions and solutions, whilst providing a seamless world class customer service experience to clients looking to contract with us.

Job Responsibility:

  • Work with the sales team to provide an effective and proactive product Trial experience to prospective accounts
  • Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
  • Check-in with client stakeholders and provide data and insights to the Sales team post-trial
  • Project manage the client onboarding set-up
  • Support our Customer Success Managers in providing opportunity for growth with existing customers
  • Be a point of contact and support the CSM on executing deliverables and reaching milestones
  • Proactively work with customers and our sellers to understand what success looks like
  • Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis
  • Participate in all aspects of EZRA's CSM community (training, systems, processes)

Requirements:

  • 2+ years experience in an Administration / Operations / Customer Success position or a similar role
  • Experience working cross-functionally with other departments particularly Sales, Customer Success and Delivery Operations
  • Understanding of how to align outputs to the need of a customer in line with business strategies
  • Passionate about innovation and looking at better ways to work
  • Proficient in reporting and the creation of visuals/graphics to showcase results
What we offer:
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Private medical insurance
  • Pension scheme
  • Life Assurance
  • Flexible working hours

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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