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Triage Officer

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HCPC

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Location:
United Kingdom , London

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Category:

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Contract Type:
Employment contract

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Salary:

27500.00 GBP / Year

Job Description:

At the Health and Care Professions Council (HCPC), we are committed to protecting the public and upholding high professional standards. We are currently seeking a Triage Officer to join our dynamic team, responsible for receiving, accurately assessing and progressing concerns regarding our registrants’ fitness to practise.

Job Responsibility:

  • Receive, manage and respond effectively to a range of enquiries from applicants, registrants and members of the public, ensuring a high standard of customer service
  • Maintain and apply up-to-date knowledge of the HCPC’s policies and standards to ensure accurate and high-quality advice is provided to callers
  • Accurately review new fitness to practise concerns and conduct proportionate and timely initial enquiries to inform a triage decision
  • Manage a complex caseload whilst ensuring timely triage decisions on your cases
  • Identify high-risk concerns and ensure that these are prioritised and progressed for action
  • Maintain accurate and up-to-date records, case files, systems and databases to ensure the effective management of your work

Requirements:

  • Experience managing a high volume, varied caseload
  • Experience working within, and applying a framework of legislation and defined polices and guidance, including making sound evidence-based decision
  • Experience supporting and managing challenging or vulnerable customers
  • Ability to work to tight deadlines in a fast-paced environment while meeting service standards and performance indicators

Additional Information:

Job Posted:
January 30, 2026

Expiration:
February 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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