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Triage and Early Interventions Officer

United Kingdom 26748.00 GBP / Year · Job Posted June 04, 2026
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Job Description

This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm. As a Triage & Early Intervention Officer, you will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

Job Responsibility

  • talking to people on the telephone from a variety of different backgrounds, all with different experiences
  • use communication skills and resilient nature to help those dealing with trauma and the effects of crime
  • working within a small supportive team
  • provide victims with quick responses to meet their needs and help them cope and recover

Requirements

  • talking to people on the telephone from a variety of different backgrounds, all with different experiences
  • use communication skills and resilient nature to help those dealing with trauma and the effects of crime
  • reside within Oxfordshire, Berkshire or Buckinghamshire
  • willingness for occasional travel throughout the whole Thames Valley area
  • enhanced DBS check required

What we offer

  • Flexible Working Options
  • hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: an extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

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