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Triage and Early Interventions Officer

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Victim Support

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Location:
United Kingdom , Portsmouth

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

10699.20 GBP / Year
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Job Description:

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-8pm on Wednesday and Friday, occasional Saturday working may be required. The role is based at our office in Portsmouth.

Job Responsibility:

  • Conduct comprehensive impact and risk assessments for clients
  • Provide tailored responses to clients' needs including information about their rights and the services available to them
  • Take incoming calls and efficiently triage to other teams including domestic abuse and children and young people
  • Maintain accurate and confidential case management records
  • Work as part of a team and collaborate with statutory and voluntary agencies to address clients' needs

Requirements:

  • Understanding of the impact of crime and the criminal justice system
  • Experience in delivering services within a statutory, voluntary, or multi-agency setting
  • Strong written and verbal communication skills
  • Good time management skills
  • Competent IT skills, able to use generic systems
  • Ability to work effectively both as part of a team and independently
  • Ability to develop and maintain partnerships with external organisations
  • Ability to undertake impact and risk assessments
  • Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults
  • Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
  • Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
  • Ability to balance competing needs and priorities
  • Experience of building effective working relationships across internal and external stakeholders
  • Personal resilience to manage exposure to highly emotional or sensitive demands of the role
  • Must have lived in the UK for a minimum of three years prior to application (due to police vetting requirement)
What we offer:
  • Flexible working options
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday and options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity and paternity payments
  • High Street, retail, holiday, gym, entertainment and leisure discounts
  • Access to our financial wellbeing hub and salary deducted finance
  • Employee assistance programme and wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme and season ticket loans
  • Ongoing training and support with opportunities for career development and progression

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 07, 2026

Employment Type:
Parttime
Work Type:
On-site work
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